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Banister Ford of Marlow Heights

Marlow Heights, MD

3.8
1,465 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,465 Reviews of Banister Ford of Marlow Heights

July 23, 2023

Good service very professional staff , but no way you can tell me how many WORDS to use in my review! More

by CYNTHIALUNSFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Davonte Manuel
Report | Print
Aug 01, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

July 23, 2023

Mr Manuel was very professional with his job and helped me 100% He should get award of the day!!! More

by rebekahmc24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Report | Print
Aug 01, 2023 -

Banister Ford of Marlow Heights responded

We are thrilled to know that we could be of service to you during your recent visit! Thank you for choosing The New Banister Ford of Marlow Heights!

July 23, 2023

Not please at this time have not received any calls about my part coming in. More

by WRDAUTO.SPALLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Servi5
Report | Print
Jul 26, 2023 -

Banister Ford of Marlow Heights responded

We greatly apologize for any inconvenience you may have received. Please leave a good email or phone # for our upper management to give you a call as soon as possible. Than you

July 23, 2023

Five stars dealership on 20014 Ford escape four wheels drivers suv vehicles so far now More

by frederickfrench9@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
Report | Print
Jul 26, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, your 5-star review is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

July 22, 2023

This dealership is the most competent dealership I have visited in the past 30 years of owning a Ford vehicle.the service department is awesome! More

by ERIK3355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji, Joe Hamilton, Sharon Wilson, Davonte Manuel, Carlos Scott
Report | Print
Aug 01, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

July 22, 2023

First time going to a Dealer and it turns out to be best experience ever. More

by CAROLYNWILSON2337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young man at first desk that gave me directions when I first entered Service department when I picked up my car; Young lady that completed my financial paperwork when I exited; last but not least the people that actually fixed my truck., Amarjot Vohra
Report | Print
Aug 01, 2023 -

Banister Ford of Marlow Heights responded

We are so thrilled to know that you enjoyed your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

July 21, 2023

Worst experience ever after purchasing my last three vehicles from Ford Banister - no more ever! More

by MJNJYG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davonte Manuel
Report | Print
Aug 01, 2023 -

Banister Ford of Marlow Heights responded

We are very saddened to hear that you may feel this way. We would like to know if we can speak to you directly about your experience ? At your earliest convenience please leave good contact method, phone # or email for our management to reach out to you asap. Thank you!

July 21, 2023

Everyone is working, just the process is historically slow. There by 8:45am out by 11:30am 😂 but things will get better and they are my Local Ford dealership so they have my support unless them prices o More

by JayBuck0121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Older Bkack gentlemen who held the door for everyone and helped me find my way around the place., Carlos Scott
Report | Print
Jul 26, 2023 -

Banister Ford of Marlow Heights responded

We greatly appreciate you for taking the time to share your feedback. We appreciate even more for your patience. We are thankful to continue to earn your business here at The New Banister Ford of Marlow Heights!

July 20, 2023

Excellent friendly service On time Great service g r e a t e x p e r I e n c e More

by MX76DELAO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
Report | Print
Jul 20, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are thankful to know that we could be of service to you! Thank you for choosing The New Banister Ford of Marlow Heights!

July 20, 2023

Dropped my car yesterday morning around 10am because my key would not turn the car off. The service advisor Chris stated that the car would be ready in the afternoon and that he would call when it was read More

by Ralph Ward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Oyedeji
Report | Print
Aug 18, 2023 -

Banister Ford of Marlow Heights responded

We greatly apologize for the inconvenience, Ralph. We would like to know if we can speak to you directly about your experience?

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