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Banister Ford of Marlow Heights

Marlow Heights, MD

3.8
1,465 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,465 Reviews of Banister Ford of Marlow Heights

May 10, 2023

I a new customer, therefore I hope to build a long, lasting, and affordable business relationship with your company. More

by LJJACK766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
May 18, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are happy to have you as a client of ours.

May 08, 2023

The work done on my car went well. I was a little frustrated about the price of the oil change. I hope they do more on promoting discount oil changes in the future. More

by rowlandmartin85
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
May 09, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your feedback is very important to us

May 07, 2023

Chris was amazing! He helped me no problems and got me in and out quickly. The best customer service at any dealership I’ve been to. More

by FRANCESCAMOREIRA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
May 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback! Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 07, 2023

Was very please at first with Devonte and the service department here. We have five fords need a service department. However this last visit the works coupon mailed to us was honored, was charged regular More

by awfkthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Davonte Manuel
May 10, 2023 -

Banister Ford of Marlow Heights responded

We apologize for the inconvenience you may have experienced. We would like to ask you if you could reach out to our service department & ask to speak with the management , Joe Hamilton. Thank you

May 07, 2023

Mr. Scott was knowledgeable and courteous. My problem was with the wait time! I had an appointment for 8:45am and the work on my car was not completed until about 2:30pm. This is an area that needs improveme More

by donald-hopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Scott
May 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We apologize for the inconvenience as we know that your time is very important. We hope we can earn another opportunity to serve you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 06, 2023

The dealership was great. Tim and Tony were excellent helping out with my purchase. The Ford Maverick I got didn't have the one feature I needed but I blame Ford for making th More

by cfvasquez77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn Betancourt, Richard Bledsoe, Richard Bledsoe
May 18, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

May 06, 2023

From day 1 my service provider at Banister was one of the best professional competent I have experienced in a long time. Thank u More

by CORA_ROGERSTURPIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
May 10, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are happy to know that you had a pleasant customer experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

May 05, 2023

The service advisor was knowledgeable, and courteous. The service was performed promptly per the appointment. Very satisfied with the job done. More

by h.deas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
May 10, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you during your recent visit. We look forward to continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

May 05, 2023

Customer service needs improvement, more knowledgeable sales staff personnel who does better job at inspection More

by jhcole442
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sonny Betancourt, Evelyn Betancourt, Sherrill Smith, Devron Stevenson, Shana Jefferson, Craig Contee
May 04, 2023

I would like to send a special thanks to Davonte Manuel and Bobby/mechanic. They went out of their way to take care of my vehicle. Davonte kept me informed everyday on the progress of my vehicle. I am very More

by RTHOMASX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby/ mechanic , Davonte Manuel
May 27, 2023 -

Banister Ford of Marlow Heights responded

We are so thrilled to know that our team could be of service to you during your recent visit. We take pride in ensuring that your vehicle is well taken care of. Thank you for choosing The New Banister Ford of Marlow Heights!

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