
Banister Ford of Marlow Heights
Marlow Heights, MD
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1,465 Reviews of Banister Ford of Marlow Heights
The work done on my car went well. I was a little frustrated about the price of the oil change. I hope they do more on promoting discount oil changes in the future. I was a little frustrated about the price of the oil change. I hope they do more on promoting discount oil changes in the future. More
Chris was amazing! He helped me no problems and got me in and out quickly. The best customer service at any dealership I’ve been to. He helped me no problems and got me in and out quickly. The best customer service at any dealership I’ve been to. More
Was very please at first with Devonte and the service department here. We have five fords need a service department. However this last visit the works coupon mailed to us was honored, was charged regular department here. We have five fords need a service department. However this last visit the works coupon mailed to us was honored, was charged regular price. Explanation for not honoring coupon mailed to us was lame. Very disappointed this visit. More
Mr. Scott was knowledgeable and courteous. My problem was with the wait time! I had an appointment for 8:45am and the work on my car was not completed until about 2:30pm. This is an area that needs improveme with the wait time! I had an appointment for 8:45am and the work on my car was not completed until about 2:30pm. This is an area that needs improvement! More
The dealership was great. Tim and Tony were excellent helping out with my purchase. The Ford Maverick I got didn't have the one feature I needed but I blame Ford for making th Tim and Tony were excellent helping out with my purchase. The Ford Maverick I got didn't have the one feature I needed but I blame Ford for making those changes on the 2023 lariat model not Banister. More
Customer service needs improvement, more knowledgeable sales staff personnel who does better job at inspection sales staff personnel who does better job at inspection More
I would like to send a special thanks to Davonte Manuel and Bobby/mechanic. They went out of their way to take care of my vehicle. Davonte kept me informed everyday on the progress of my vehicle. I am very and Bobby/mechanic. They went out of their way to take care of my vehicle. Davonte kept me informed everyday on the progress of my vehicle. I am very pleased with the way they worked together to make sure all repairs were done properly. Great job guys, keep up the great work! More