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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,465 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,465 Reviews of Banister Ford of Marlow Heights

April 07, 2023

Service personnel was courteous, appointment time reasonable and technician provided excellent care something not not done with service contracts. More

by FPALM44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Apr 11, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are happy to know that our team could be of service to you. If there is anything that we can do for you, please do not hesitate to reach out to us. Thank you for choosing The New Banister Ford of Marlow Heights!

April 06, 2023

We ended up buying the car. Great service. Great deal on the 2022 Ford F150. More

by Jmlleiva
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chen, Sonny Betancourt
Apr 12, 2023 -

Banister Ford of Marlow Heights responded

Congratulations on the purchase of your new truck! We are so thrilled to know that our team could be of help to you during your vehicle search. Thank you for choosing The New Banister Ford of Marlow Heights!

April 06, 2023

I really appreciate Anthony, Richard, Devron, Chin and Joe (from service) for being patient with me as we negotiated my trade in! They were very welcoming, understanding, and professional! Oh and I can't More

by Aeriale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Kelly, Evelyn Betancourt, Devron Stevenson, Richard Bledsoe, Richard Bledsoe, Chin Anasoh
Apr 11, 2023 -

Banister Ford of Marlow Heights responded

Your feedback is greatly appreciated! Thank you for your 4 star rating! We are thrilled to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

April 06, 2023

I purchased a new F 150 from Banister, the staff treated me well. I will tell my family and friends looking for a car More

by Rimidalbrednaxela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shana Jefferson, Shanise Craft
Apr 12, 2023 -

Banister Ford of Marlow Heights responded

We are so thrilled to know that our team could be of service to you! Congratulations on the purchase of your new F1-50! Welcome to the Banister Ford family!

April 05, 2023

It was a great experience salesperson Anthony Kelly and the gm Devon Stevenson help get. The deal to what I could afford it More

by BSMIDAS300
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devron Stevenson
Apr 05, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! Thank you for choosing The New Banister Ford of Marlow Heights!

April 04, 2023

I had some tire Wheel balance issues. Chris O. helped communicate/coordinate wonderfully. Smooth result!. Drives and handles like new! Thank you. More

by PRESTONMEARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Apr 05, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit. We look forward to see you again whenever you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

April 04, 2023

I was very happy with your customer service however I was not aware when I got the car back of the type of oil that you all were using for that was included in my contract for free oil changes it was not syn More

by CREWSPII
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel
Apr 05, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We apologize for any inconvenience you may have experienced. We appreciate this feedback, because we are constantly looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

April 04, 2023

Vehicle was finished and complete at the time given by the tech to be ready. The tech was very professional and answered all questions that was brought to his attention. More

by ORANGE1515
Recommend Dealer
Yes
Employees Worked With
unknown
Apr 05, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! Thank you for taking the time to share your feedback. We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

April 04, 2023

The service department handled my problem on a pleasingly time limit and had me out at good time More

by LUBLESS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amarjot Vohra
Apr 05, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that we could be of service to you during your recent visit. Your 5-star review is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

April 04, 2023

Hey to all concerned, Banister Ford makes buying a vehicle an informative, enjoyable and easy. From the moment I walked in Banister Ford I was made to feel comfortable and was treated very fair by Mr More

by Kwinslow.provi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt, Evelyn Betancourt, Shanise Craft, Chin Anasoh
Apr 05, 2023 -

Banister Ford of Marlow Heights responded

We are so happy to know that our team could be of service to you during your recent visit. We take pride in ensuring that all of our clients are well taken care of & given all of the info they need. Thank you for choosing The New Banister Ford of Marlow Heights!

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