Banister Ford of Marlow Heights

I was very happy with your customer service however I was not aware when I got the car back of the type of oil that you all were using for that was included in my contract for free oil changes it was not syn not aware when I got the car back of the type of oil that you all were using for that was included in my contract for free oil changes it was not synthetic and it did not look clean they put that they did a tire rotation but they did not do the tire rotation at all there was dust still on the lug nuts like they were not even touched by a tool at all. I am happy with the customer service More

I set the appointment for the Bannister Advantage which inclded oil change, brake inspection, tirerotation, and muti pont inspection for $89. I only received an oil change for $83 with no explanation as t inclded oil change, brake inspection, tirerotation, and muti pont inspection for $89. I only received an oil change for $83 with no explanation as to why tire rotation was not completed. I had to call up to Bannister to find out why but was given incorrect information. I spoke to the Supervisor Sharon and was informed they would take care of the tire rotation. I went to get the tire rotation done but was then informed that my tire tread was to low and I needed new tires. Understandable, but why was I not informed of this at my initial visit and was I charged 83 for just an oil change when the service I requested was 89. I should have been given a discount. They do not communicate well. This is the 2nd time I've had an issue with my car getting service. More

My Car was not repaired and was intentionally sabotaged to have me pay for more repairs, and then was asked to buy a new car! I went to Banister for a tuneup and end up spending 2000$ on other repairs. Tha to have me pay for more repairs, and then was asked to buy a new car! I went to Banister for a tuneup and end up spending 2000$ on other repairs. That was not the problem I originally went there for! More

Lack of positive interaction Not very informative. Or friendly. Dealership needs overhaul and new management Or friendly. Dealership needs overhaul and new management More

Very slow I spent 5 hours there just for a diagnostic and didn’t get any work done because they didn’t have the parts. And my mustang had a recall and that didn’t get taken care of because they didn’t have didn’t get any work done because they didn’t have the parts. And my mustang had a recall and that didn’t get taken care of because they didn’t have the parts that either. I would never return here for any service nor will I recommend this ford service department!. More

She did a superb job! I would recommend her service to a friend/family again. I never feel like it’s about getting unnecessary work done. It’s about what’s important about I would recommend her service to a friend/family again. I never feel like it’s about getting unnecessary work done. It’s about what’s important about the durability of my vehicle. More

While my few visits to the service department were stressful; I really do appreciate Joe, Mo, and Sharon for their transparency, professionalism, and patience. They listened to my questions and conce stressful; I really do appreciate Joe, Mo, and Sharon for their transparency, professionalism, and patience. They listened to my questions and concerns and did all they could to address them. Overall, I do recommend this dealership as the Escape was the 3rd Ford I bought from them. In fact, I refered my parents, they purchased an Edge and stated that they have had very positive experiences when working with both the sales and the service departments. More

Great service Carlos is a great service writer. ONLY COMPLAINT NO SHUTTLE AT THE TIME I WAS UP THERE ONLY COMPLAINT NO SHUTTLE AT THE TIME I WAS UP THERE More

Out of all dealerships I dealt with if I had to pick a winner, it would be Banister Ford the Service appointments are prompt Service department knowledgeable, and will explain everything down to the detai winner, it would be Banister Ford the Service appointments are prompt Service department knowledgeable, and will explain everything down to the detail also, sales department made you feel right at home. No pressure. thank you Shana Jefferson. I will recommend you to everyone. I know that’s looking for a car. everyone I dealt with I was very pleased and satisfied Even down to when your car was done being service you will get a call requiring how was your service when it comes to your car thank you Miss Cheryl for the call all I can say is well done every department of Banister Ford More