Banister Ford of Marlow Heights

I think they did everything that I asked them for and they got the problem fixed in good time they got the problem fixed in good time More

My service visit was very pleasant and certious. The service representative was helpful and appeared to have My best interest in mind. The service representative was helpful and appeared to have My best interest in mind. More

Timely service and great customer service. Chris was exceptional in assisting us in making good choices as to what needed to be done. Chris was exceptional in assisting us in making good choices as to what needed to be done. More

The service was great but the manager was horrible. I made my appointment and requested shuttle service back to my house only to find out once I got to the service center that the vehicle was out of se I made my appointment and requested shuttle service back to my house only to find out once I got to the service center that the vehicle was out of service. I asked to speak with the manager and she never came and talk to me about the situation. I waited for about 15 mins and she never talked to me. Another customer came in after me and requested the manager and she spoke with him. I will never use that service center again as long as she works there very unprofessional. More

The whole Team was professional, friendly, knowledgeable and caring of my needs. The world need people like this in this and caring of my needs. The world need people like this in this More

I had a terrible experience with Bannister Ford in Suitland MD. I ordered a 2022 Ford Maverick hybrid in November of 2021 and was repeatedly delayed in getting my car. Despite multiple emails promisin Suitland MD. I ordered a 2022 Ford Maverick hybrid in November of 2021 and was repeatedly delayed in getting my car. Despite multiple emails promising a build date and assurances from the dealership that they were doing everything they could to help, I was left waiting for months for my vehicle to arrive. To make matters worse, when my car was finally built and ready for pickup, Bannister Ford sold it to someone else even though I had confirmed that I wanted the vehicle and had put down a deposit. The general manager, Devron Stevenson, and the staff at the dealership refused to acknowledge their mistake or take any responsibility for the situation. I have yet to see my deposit and were completely unhelpful throughout the entire process. In conclusion, I strongly advise against doing business with Bannister Ford in Suitland MD. They were disorganized, unhelpful, and completely failed to deliver the car that I had ordered. The fact that they sold my car to someone else after I had confirmed my purchase was unacceptable, and their refusal to take responsibility for their mistake was extremely disappointing. I highly recommend looking elsewhere for your automotive needs. More

Very professional and got a good vehicle for a good price. Would highly recommend this dealership for your next vehicle. price. Would highly recommend this dealership for your next vehicle. More

I appreciate that it was an african american company,but I feel like they went out there way to sell the truck but didn't really go out there way to explain the the truck and all it's function even after I I feel like they went out there way to sell the truck but didn't really go out there way to explain the the truck and all it's function even after I requested a manual they didn't provide one.The staff wasn't that helpful in that regard More

The service is top notch and the company honored the warranty for the vehicle after detecting abnormal wear and tear on brakes and rotors. warranty for the vehicle after detecting abnormal wear and tear on brakes and rotors. More

Timing was on point. Less wait time than expected. Keep up the awesome work. Thank for your service. Less wait time than expected. Keep up the awesome work. Thank for your service. More