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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,466 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,466 Reviews of Banister Ford of Marlow Heights

February 18, 2023

They never disappoint me when I bring my car here. Outstanding service and outstanding people. More

by lwomack1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the names.
Feb 22, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are grateful to continue to earn your business here at The New Banister Ford of Marlow Heights!

February 18, 2023

We are very happy with the service. All the workers are very friendly. Mr Carlos Scott very friendly & made us feel like a friend. The lady that work at desk ar More

by PUFFENBARGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Carlos Scott
Feb 20, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that we could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

February 18, 2023

My truck needed to be caught up on a recall, and the service advisor gave a date for us to bring it in . She needed the oil change, we were given a reminder, and we had the oil changed, tires rotated, a More

by Aundra 650i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davonte Manuel, Chris Oyedeji
Feb 22, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Your 5-star rating is greatly appreciated! We are happy to know that our team could be of service to you! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 18, 2023

This is the only place I visit for my oil change since I purchased from them and no matter when I visit it is the best customer ever! Mohammed was superb and ensured all my service needs were up to date! To More

by LATOYA.ARNOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed , Bobby Gray, Chris Oyedeji, Joe Hamilton
Feb 21, 2023 -

Banister Ford of Marlow Heights responded

Hey Latoya! Thank you for taking the time to share your feedback. Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 16, 2023

They provided prompt and courteous service. The wait time was as estimated. The waiting room was very clean. More

by PASTORMARYDAVIS47
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji, Joe Hamilton
Feb 22, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are thankful to have you as a customer! Thank you for choosing The New Banister Ford of Marlow Heights!

February 14, 2023

Great customer service. I wish the Rewards Program could be explained in more detail about how you get reward More

by r8a3p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Feb 22, 2023 -

Banister Ford of Marlow Heights responded

Your feedback is greatly appreciated! We are happy to know that you had a pleasant customer experience! Your suggestion is also appreciated too! Thank you for choosing The New Banister Ford of Marlow Heights!

February 14, 2023

Despite the in going issues I’ve had with my truck, banister has been gratefully accommodating me every step of the way. I appreciate the patience and continued great service Carlos and his team has pr More

by ajgeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We look forward to continue to be of service to you in the future when you are in need. Thank you for choosing The New Banister Ford of Marlow Heights!

February 14, 2023

Shanna was helpful and she did all she could to get me into the vehicle I wanted at the price I wanted!! More

by LAMBBAYLEE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shana Jefferson
Feb 24, 2023 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are happy to know that our team could be of service to you! Thank you for choosing The New Banister Ford of Marlow Heights!

February 13, 2023

Brought my 2018 Shelby Mustang for AC humming noise. Excellent and efficient service. Service advisor (Carlos) informed me that the AC compressor was covered under my ESP (yay!). Repaired the same day a More

by FARHADMUKIMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Petro, Devron Stevenson, Chris Oyedeji, Joe Hamilton
Mar 28, 2023 -

Banister Ford of Marlow Heights responded

Your business is greatly appreciated here at Banister Ford. We are happy to know that our team could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

February 13, 2023

The service here was amazing. Devonte made sure all questions were answered and went above and beyond for helping my husband and I. I truly do appreciate him for making us feel co More

by LOTTA4511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devonte
Feb 23, 2023 -

Banister Ford of Marlow Heights responded

We are thrilled to know that our team could be of service to you during your recent visit. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

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