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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,465 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,465 Reviews of Banister Ford of Marlow Heights

February 03, 2023

Craig & Shanise were amazing to work with. I will highly recommend them to everyone looking for a vehicle. More

by BIGSTAN41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Contee, Shanise Craft
Report | Print
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Greetings! Thank you for taking the time to share your feedback. Your 5-star rating is greatly appreciated! We are thrilled to know that our team could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

February 03, 2023

Chris did and awesome job with handling this repair. Thanks to the Tech as well! More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji, Michael Moore
Report | Print
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, D! We are happy to be of service to you! Thank you for choosing The New Banister Ford of Marlow Heights!

February 02, 2023

Service is always great. I like how Chris kept me aware of what’s going on. More

by Katrinacarroll27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Hey Katrina! Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated. Thank you for choosing The New Banister Ford of Marlow Heights!

February 02, 2023

Vehicle interior dirty. No caps on brand new tires. Windows dirty. Cargo tossed around no care More

by WESLEY.WALKUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Moore
Report | Print
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to apologize for any inconvenience you may have experienced. We would like to speak to you directly about your experience. Please leave your contact info for us to reach out to you at your earliest convenience. Thank You

February 01, 2023

I was able to get an immediate appointment and my truck was brought into the shop as soon as I arrived. The gentleman that checked me in was thoughtful and courteous. He made sure I understood my maintenan More

by mrbarkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name of the gentleman at the service counter, but he was great., Chris Oyedeji, Michael Moore
Report | Print
Feb 07, 2023 -

Banister Ford of Marlow Heights responded

Thank You for taking the time to share your feedback. Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

February 01, 2023

Good customer approach. And they do a good job.for me I'm satisfy and I will be back again More

by NESAPR26
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji, Michael Moore
Report | Print
Feb 07, 2023 -

Banister Ford of Marlow Heights responded

We are happy to have you as our customer! Your 5-star rating is greatly appreciated! Thank you for choosing The New Banister Ford of Marlow Heights!

February 01, 2023

Service advisor was courteous, competent and highly efficient. I do not remember his name. Will he become my regular advisor? More

by RHPOINTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Sonny Betancourt, Michael Moore
Report | Print
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

Feb 07, 2023 -

RHPOINTER responded

Sonny Betancourt and Bobby Gray worked for Shehy. Bobby Gray retired before the company was sold to Banister. I am not sure how helpful this review will be.

February 01, 2023

Great experience with the sales team. Everyone was welcoming and worked to get me in my new vehicle. Thanks Sonny More

by TNELSON410
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt
Report | Print
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

We are happy to know that you enjoyed your recent visit! Thank you for taking the time to share your feedback. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

February 01, 2023

Excellent service and professional the agent was friendly helpful. I really appreciate the service and quality More

by ESSOLAKINAAKLESSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Chris Oyedeji, Michael Moore
Report | Print
Feb 06, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star rating is greatly appreciated! We hope that we can continue to be of service to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

January 31, 2023

They have a problem with the front deck of the Repair service that they never answer the phone and call to find out about this. The Repair process at that point does not work for the service More

by ALAS370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All the guys work at the service department
Report | Print
Jan 31, 2023 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We greatly apologize for the inconvenience. Can you please tell us what number that you were attempting to call ? We would like to fix this , if this is an problem.

Jan 31, 2023 -

ALAS370 responded

(301) 702-3697 +1 (301) 702-3661 +1 (301) 702-3674

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