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Banister Ford of Marlow Heights

Name: Banister Ford of Marlow Heights
Address: 5000 Auth Rd., Marlow Heights, MD, 20746, US
Telephone: (301) 423-4950
Rating: 3.8

3.8

1,466 Reviews

5000 Auth Rd., Marlow Heights, Maryland 20746

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Sales: (301) 423-4950

Call (301) 423-4950

Banister Ford of Marlow Heights

Marlow Heights, MD

3.8

1,466 Reviews

Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

Directions

3.8

1,466 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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1,466 Reviews of Banister Ford of Marlow Heights

October 14, 2022

SERVICE VISIT

Poor customer service advisors with attitude and management can’t handle the business either the service dept or sales they’re lacking good judgement when issues arise I’ve been a Ford customer for management can’t handle the business either the service dept or sales they’re lacking good judgement when issues arise I’ve been a Ford customer for many years this year that stops More

by TANYASWBU

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Bobby Gray, Joe Hammett, Jerry Petro, Yadira Kauffman, Chris Oyedeji

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Oct 19, 2022 -

Banister Ford of Marlow Heights responded

We greatly apologize for any inconvenience you may have experienced. We would like to know if we can earn the opportunity to speak to you directly about your experience. At your earliest convenience, please reach out to us at 7579165229. Thank you

October 14, 2022

SERVICE VISIT

Repair was good but it was a challenge to reach service rep (phone) for updates. rep (phone) for updates. More

by miss_gayaj

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Amanda

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Oct 17, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. Feedback like yours are very important to us because we are always looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

October 14, 2022

SALES VISIT - USED

I didn't get the four-wheel drive I wanted but everything else was okay else was okay More

by ANDREDYER70

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

There was a guy up front I don't remember his name but he helped get my truck service twice, Shana Jefferson

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Oct 17, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your review, Andre! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

October 10, 2022

SALES VISIT - NEW

Evelyn and Sonny are the best I've ever delt with. They have ben my go to team for over 20 years and would not have it any other way. They have ben my go to team for over 20 years and would not have it any other way. More

by hanif0

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Sonny Betancourt, Evelyn Betancourt

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Oct 10, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful for your customer loyalty. We will forever be grateful to continue to earn your business here at The New Banister Ford of Marlow Heights!

October 10, 2022

SALES VISIT - USED

Horror Customer Service. Incompetent Employees. Horrible General Management and Managers. Do NOT take your vehicle to Bannister Ford. Incompetent Employees. Horrible General Management and Managers. Do NOT take your vehicle to Bannister Ford. More

by Ygmichaels

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

Bobby Gray, Sonny Betancourt, Evelyn Betancourt, Sherrill Smith, Yadira Kauffman, Devron Stevenson, Chris Oyedeji, Shana Jefferson, Tim Lopez

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Oct 11, 2022 -

Banister Ford of Marlow Heights responded

Greetings, thank you for taking the time to notify us. We would like to know if we can have the opportunity to speak to you directly about your experience? At your earliest convenience, please reach out to us at 7579165229 or leave the best contact info to reach you directly. Thank You.

October 09, 2022

SERVICE VISIT

Really good service not long wait people are nice and very professional really happy with service very professional really happy with service More

by BITTERMOM1128

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bobby Gray, Chris Oyedeji

Report | Print

Oct 10, 2022 -

Banister Ford of Marlow Heights responded

We are thrilled to hear that you had a pleasant experience during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

October 06, 2022

SERVICE VISIT

Good and timely service . I was in and out in 45 minutes. The total experience was excellent. I was in and out in 45 minutes. The total experience was excellent. More

by GREENWELLJMG

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Chris Oyedeji

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Oct 10, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating! We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

October 05, 2022

SALES VISIT - NEW

This dealership was very helpful when I went to go purchase my car ! The customer service was amazing! purchase my car ! The customer service was amazing! More

by JORDAN.BANISTER

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Devron Stevenson, Luis Castillo

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Oct 17, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, Jordan! Your 5-star review is greatly appreciated. Congratulations on the purchase of your new vehicle! We are happy to know that our team could be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

October 01, 2022

SALES VISIT - NEW

Shana listened to what we wanted and had the suv parked out front when we got there. Good customer service very open and honest. Thanks for listening i will send my family and friends to Banister Ford. out front when we got there. Good customer service very open and honest. Thanks for listening i will send my family and friends to Banister Ford. More

by LATASHA

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Shana Jefferson

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Oct 04, 2022 -

Banister Ford of Marlow Heights responded

Hey Latasha! Thank you for taking the time to share your feedback. We are happy to know that you had a pleasant customer experience during your recent visit. We take pride in ensuring that you are well taken care of. We greatly appreciate your business here at The New Banister Ford of Marlow Heights!

Oct 05, 2022 -

LATASHA responded

Shana posted that she sold cars on Facebook. We were in the market for a vehicle but we don’t live on the south side of Prince George’s county so we kind of forgot about your dealership. Shana invited us over and she had the car ready for us. Thanks Shana

October 01, 2022

SERVICE VISIT

I was happy my wait wasn't as long as I expected. A pleasant surprise. A pleasant surprise. More

by mamathenurse

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Carlos Scott and Amanda Smith (via phone)

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Oct 03, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star rating is greatly appreciated! We are thankful to earn your business here at The New Banister Ford of Marlow Heights!

Banister Ford of Marlow Heights

1,466 Reviews of Banister Ford of Marlow Heights

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