Banister Ford of Marlow Heights

This dealership once you walk in the door you agreed it with a smile and asked how may I assist you. The receptionist takes the time to listen and direct you to where you need to go. The salesman extends a with a smile and asked how may I assist you. The receptionist takes the time to listen and direct you to where you need to go. The salesman extends a warm and courteous handshake to you once you enter the door or maybe a fist bump now a days due to the pandemic. More

James Martin was our service rep, we was very efficient and kept us abreast of status of our vehecle. and kept us abreast of status of our vehecle. More

After a few seconds Mike greeted me and said someone will help me in a minute. Mike took care of me. He was friendly and my car was completed after about 3 hours. The ladies at the payment area were helpf help me in a minute. Mike took care of me. He was friendly and my car was completed after about 3 hours. The ladies at the payment area were helpful and friendly. More

The dealership is in close proximity to my home which makes it ideal. However, my visit for an oil change was completed without conversing with me about the recommended service that could have been compl makes it ideal. However, my visit for an oil change was completed without conversing with me about the recommended service that could have been completed during my oil change visit which I waited for. I did not know about the recommended service until I was texted my oil change was completed. I could have been texted about the recommended service. More

My advisor Mike was superior constantly checking in with me prior to my pickup and when I picked up my car car Chance a technician was very helpful in driving with me and answering some questions for me. me prior to my pickup and when I picked up my car car Chance a technician was very helpful in driving with me and answering some questions for me. More

Very efficient, friendly, quick from beginning to end, answered all my questions. My 1st great experience at a dealer answered all my questions. My 1st great experience at a dealer More

Communication is horrible and unresponsive. Had a warranty repair and unless I called them there was no communication. I had to request the manager or get a hold of my sales manager to get any Had a warranty repair and unless I called them there was no communication. I had to request the manager or get a hold of my sales manager to get any answers. Sales team was amazing. More

From the time I entered the show room it was great the staff was great. staff was great. More

There was a problem because someone didn't there job right look at your records and see what happen right look at your records and see what happen More

The day I drop off my vehicle, the customer was outstanding and when I pick up my car the cashier Attitude was very friendly and positive Attitude explained everything that was done on my vehicle outstanding and when I pick up my car the cashier Attitude was very friendly and positive Attitude explained everything that was done on my vehicle More