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Banister Ford of Marlow Heights

Marlow Heights, MD

3.8
1,465 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,465 Reviews of Banister Ford of Marlow Heights

March 31, 2022

Excellent service again from Chris O! Was able to get my car in and out fast and fixed the issue. More

by FRANCESCAMOREIRA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Oyedeji
Report | Print
Apr 13, 2022 -

Banister Ford of Marlow Heights responded

We are happy to know you had a pleasant customer experience. Thank you for your 5-star review! Thank you for choosing The New Banister Ford of Marlow Heights!

March 31, 2022

My second time for car oil change' & a much friendlier welcome atmosphere & polite & warm welcome & good-byes More

by rlmjones69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Slaughter, Bobby Gray, Sonny Betancourt, Evelyn Betancourt, Sherrill Smith
Report | Print
Apr 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share & rate your experience. We are proud to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

Apr 01, 2022 -

rlmjones69 responded

I reported Banister Ford dealer for my second oil change & was greeted with the most utmost careering & warm welcoming & considerations in service on a timely matter

March 31, 2022

Very courteous fast knowledgeable clean establishment. However was not satisfied with tv program that I was force to watch. Wanted to watch news or an education program. Thank u More

by raymondmurray3001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Apr 01, 2022 -

Banister Ford of Marlow Heights responded

Hey Raymond! We are so happy to hear that our team could be of service to you during your recent visit. We thank you very much for your feedback because we're constantly looking for new ways to improve the customer experience. We will make sure to leave a remote for our visitors. Thank you for choosing The New Banister Ford of Marlow Heights!

March 30, 2022

Everyone was very friendly, efficient knowledgeable and fast! The best car buying experience I’ve ever had! More

by SHANELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Apr 06, 2022 -

Banister Ford of Marlow Heights responded

Hey Shanell! We are so happy to know you had a pleasant customer experience. We look forward to see you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 29, 2022

My flat tire was fixed and a new tire was purchased . BANNISTER should also offer customers the option of patching a flat tire. More

by TJMHICKS954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tavern Green
Report | Print
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback. It is important to us because we are constantly looking for new ways to improve the customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

March 29, 2022

I liked the shuttle service, no waiting in the lounge area. Was disappointed about the time I had to wait for diagnostic reading. More

by BHOLLOWAY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris was pleasant to work with., Bobby Gray
Report | Print
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful to earn your business here at The New Banister Ford of Marlow Heights!

March 28, 2022

I would take this opportunity to express to my service coordinator the professional matter he demonstrated his knowledge in taking care of my car. More

by JAR0721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Apr 06, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are proud to be of service to you. Thank you for choosing The New Banister Ford of Marlow Heights!

March 28, 2022

They are awesome. Great customer service and very negotiable and understanding. I have sent many people to them. More

by chacoray11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Mar 30, 2022 -

Banister Ford of Marlow Heights responded

We are happy to have you as a client. Thank you so much for taking the time to share your rating. We thank you for your customer loyalty. Thank you for choosing The New Banister Ford of Marlow Heights!

Mar 30, 2022 -

chacoray11 responded

Great people to deal with

March 28, 2022

My service advisor(Amber i believe) lied to me. She promised that they would detail the car, as well as look into the streaks of the windows of both front seat windows. More

by devousday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Report | Print
Apr 20, 2022 -

Banister Ford of Marlow Heights responded

Thank you for notifying us. We would like to talk to you directly about this matter. Please leave a good contact (phone # or email) that we can reach out to you at. Or you can reach out to us at your earliest convenience at 7579165229. Thank You

March 27, 2022

Matt Anwari was extremely helpful with the sales process. Valuable because I was an out of state buyer. Needed assistance after the sale and I could rely on him to respond promptly. Great guy! More

by MOTOMAGS7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Anwari
Report | Print
Apr 06, 2022 -

Banister Ford of Marlow Heights responded

We are grateful to earn your business! Thank you for taking the time to share your feedback. We are happy to be of assistance to you! Thank you for choosing The New Banister Ford of Marlow Heights!

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