Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Banister Nissan of Chesapeake
Chesapeake, VA
811 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
811 Reviews of Banister Nissan of Chesapeake
March 31, 2024
I purchased a 2018 Nissan Rouge in October 2023 in Jan 2024 I started to have issue with the vehicle. I needed a new axel and the transmission was not working. And I needed a new battery. I told Nissan I 2024 I started to have issue with the vehicle. I needed a new axel and the transmission was not working. And I needed a new battery. I told Nissan I shouldn't be have such issue with a vehicle that has less then 60000 miles on it. I told them I wanted another vehicle because the one I paid 24000 for is not reliable. I've been in rental cars and been harassed with text messages every other day ro return the rental because is fixed and I'm still having the same issues. The two people that helped me the most were Giff and Amanda but Brain the GM and Eddie P just gave me the run around and no call back. They ran my credit four times without permission and I still have not received a call back. I contacted their cooperate office and still nothing. I guess you have to sue them in order to get satisfaction. More
by n2keda
Employees Worked With
Eddie and Brain, Giff McDonald
Helpful March 10, 2024
***Terrible Experience*** I recently moved to this area and did not have a reputable Automobile repair shop. I own a Nissan Frontier 4x4 Pickup which is a pretty good vehicle overall. The panel light for t and did not have a reputable Automobile repair shop. I own a Nissan Frontier 4x4 Pickup which is a pretty good vehicle overall. The panel light for the tire pressure came on. I called the nearest Nissan dealer(Bannister) to get this checked out. The representative over the phone was polite and offered me the first available service appointment which I gladly accepted. The appointment was 8:30 am and I told them that I would wait. Because the service was only a tire pressure sensor check I figured I would be in and out fairly quickly. I was wrong. First, a service writer named Amanda gave me this song and dance about leaving the vehicle and coming back later. I explained that it was only a tire pressure sensor and I didn't think that would take very long. In actuality, I really should have left. Amanda told me that for anyone to look at the vehicle would cost me a diagnostic fee. When I resisted and told her that it was a tire sensor and no diagnostic was needed she told me that she would have the first available technician check for me. I thanked her and went to the waiting room. Now, I had an 8:30 appointment but the first available technician did not come to get the truck until 11:30 am. Yes, this was three hours later than my scheduled appointment. A salesperson visited with me after two hours stating that they saw my truck was in for service and it looked like a great trade-in prospect. I quickly replied, thank you, no, because I had no interest in purchasing any new vehicle. At 12:15 am, Amanda returned to tell me that the technician had found the problem and that TPMS (Tire Pressure Monitor System) was indicating that there was a tire pressure leak through the sensor itself. She told me that they could fix it and she would recommend the others checked as well. The repair (ripoff) would be $170 for the diagnostic plus another $91 for the sensor and $135 for labor bringing the total to $396 for the replacement of one tire sensor. Then she recommended that I replace the others because it wouldn't cost me anymore in labor. That would have brought the total to $579 for four new sensors. I politely declined and asked her to bring my car around so that I could leave because enough time had passed and before I paid $600 for tire pressure sensors I would just check them regularly like I have been doing since I was 16. The whole experience was a ripoff and I can prove it. I have a receipt for $183.99 and no real work was done! I will never set foot on the Banister premises again and would advise anyone else to do the same. Buyer beware!!! More
by almondo joyner
Employees Worked With
Amanda Johnson
November 24, 2023
May of 2015 was introduced to Giff McDonald who was great I purchased brand new 15 altima (my 1st "new" car) with a check in hand, it was the best car experience I have ever had was verbally told "compliment I purchased brand new 15 altima (my 1st "new" car) with a check in hand, it was the best car experience I have ever had was verbally told "complimentary" free oil changes and inspection for life as long as I owned the vehicle, FAST FORWARD 8YEARS of getting oil changed and inspections WITH NO PROBLEMS AT ALL, and all the sudden that is no more, Never was notified until my last visit summer of 2023 that it was my last complimentary service.... There were NO signs posted. Spread the word...don't go there More
by hellomellow
Employees Worked With
Tonya Ervin, Giff McDonald
August 07, 2023
BUYER BEWARE! We bought our 2017 Nissan Rogue New from Chesapeake Nissan which is now Banister Nissan. This was our third Nissan Rogue we bought there with Free Li We bought our 2017 Nissan Rogue New from Chesapeake Nissan which is now Banister Nissan. This was our third Nissan Rogue we bought there with Free Lifetime Oil Changes, Free Lifetime State Inspections. Giff is the salesman that sold us the vehicles. A few weeks ago after getting my Free Oil Change I was told that Banister Nissan will stop doing Free Oil Changes and State Inspection if our Rogue is not serviced there. That was not the agreement when we bought the Rogue in 2017. Giff and the Service Manager Amanda are great people. It's the Head Office making these wrong decisions that make Banister Nissan look bad. We were planning to buy a new 2024 Nissan in a few months but now I feel that Banister Nissan cannot be trusted, they cannot keep their word. We will not be buying the New 2024 Nissan and we are discontinuing any services from Nissan. You have lost a customer. More
by Colleen&Dave
Employees Worked With
Giff McDonald
July 29, 2023
At the end of the day it’s my fault for believing the Facebook marketplace ad. however, this deceptive behavior Hass to stop. They listed $4500 for a Tesla which I knew was extremely low. Down below it Facebook marketplace ad. however, this deceptive behavior Hass to stop. They listed $4500 for a Tesla which I knew was extremely low. Down below it said in the small print it was the recommended down payment. Anyone with an ounce of integrity nose that’s intended to be deceptive to draw in customers. Let’s start holding these dealerships accountable for this kind of behavior. More
by jasonwilliams53
Employees Worked With
Dont know names but the manager defended it.
July 28, 2023
I hate this dealership, poor customer service skills they have more meetings and system updates. They more concerned with putting high tech security screeners AKA car scanners than making sure your car is sa have more meetings and system updates. They more concerned with putting high tech security screeners AKA car scanners than making sure your car is safe to drive.... What goes up must come down!!!!!!!!! More
by Mrs.Kay
Employees Worked With
Service Manager
June 21, 2023
Let me just say I will never ever purchase another car from Banister. They treat their loyal customers horribly. This is my second car.....at the time of sale I was told about lifetime oil changes and sta from Banister. They treat their loyal customers horribly. This is my second car.....at the time of sale I was told about lifetime oil changes and state inspections along with car wash. I actually paid more for these options. I bought my first car in 2013. Fast forward to my second car in 2019. The last time I went in for a oil change in May of 2023 I was told I was now going to have to pay for my oil changes because I do not get my routine mataince and repairs done at Nissan. (Why would I when they charge 3 times what the competitors charge) I go in today for a state inspection...thinking it was free. Well come to find out I am going to be charge for that because of the same reason why I don't get free oil changes. This is where I call xxxxxxxxx. I get the oil change but state inspections had nothing to do with that. My husband went round and round about this was not stated prior to now. They stated some mumbo gumbo about it was a verbal agreement. Ok then why did my husband go online and find a coupon on NISSAN's website about free state inspections until (now get this June 30, 2023) Now me and my husband figured they were going to fail me just because......and wouldbn't you know it. I failed due to windsheild wipers. They are going to charge me $56 to fix my windsheild wipers. I tell my husband xxxx no. We can go to Walmart, Auto Zone or Rieley's. Any where but there. They then say I'll still have to return to get it inspected. Trust me I will be switching my car by next year.....to a Kia. They offer a wonderful warranty package and maintanance package. They should be ashamed. And to think I refered several people here including my daughter but on to better things........ One thing i've learned in life is every body is not going to say the same thing for no reason. Y'all may want to review your business practices. More
by nita0776
Employees Worked With
Darla Holbrook, TeQuella Winstead
November 17, 2022
Jose Colon and Latonya Ervin of Banister Nissan of Chesapeake made my car buying experience a very pleasant one!!! I will recommend others who are looking to buy a new or used car to Banister Nissan. Chesapeake made my car buying experience a very pleasant one!!! I will recommend others who are looking to buy a new or used car to Banister Nissan. Awesome service and presentation!!! More
by Redspice35
Employees Worked With
Jose Colon, Tonya Ervin
October 22, 2022
Great job in customer service,very respectful. Always smiling and i love my salesman Mr. Harry Negich thank you for being a great person to us. Continue to do what what your doing. Always smiling and i love my salesman Mr. Harry Negich thank you for being a great person to us. Continue to do what what your doing. More
by Kremonia
Employees Worked With
Harry Negich
October 18, 2022
My experience was a pleasure. They really listened and worked to meet my needs and I was able to walk out the owner of a vehicle! Ashley was my first person of contact and she w They really listened and worked to meet my needs and I was able to walk out the owner of a vehicle! Ashley was my first person of contact and she was AWESOME! Pleasant, welcoming, non-judgemental and so down to earth. She made my experience that much less painful. Thanks again More
by lovemestar2001
Employees Worked With
Ashley , Ron Watson
