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Banister Nissan of Chesapeake
Chesapeake, VA
811 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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811 Reviews of Banister Nissan of Chesapeake
March 17, 2021
STATE INSPECTION AND FREE OIL CAHNGE IS NOT HONORED BY DAN BANNISTER. I HAVE CONTACTED WAVY NEWS 10 ON YOUR SIDE. I WILL ALSO PUSH FOR A CLASS ACTION SUIT. BANNISTER HAS PROVEN THEMSELVES TO BE SEVERELY D DAN BANNISTER. I HAVE CONTACTED WAVY NEWS 10 ON YOUR SIDE. I WILL ALSO PUSH FOR A CLASS ACTION SUIT. BANNISTER HAS PROVEN THEMSELVES TO BE SEVERELY DISHONEST. DO YOU THINK I WILL BE PURCHASING ANOTHER VEHICLE FROM THEM? ABSOLUTELY NOT. I WILL BE ORGANIZING A PROTEST AT THE FRONT DOOR OF BANNISTER NISSAN. MR DOCTOR TOLD ME THEY WOULD HONOR THE CONTRACT THAT I SINGED WITH THEM IF I PAID TO HAVE MY TIRES ROTATED WHETHER I WANTED TO OR NOT. THIS IS NOT GOING AWAY. HOW IGNORANT DOES BANNISTER NISSAN THINK THE PUBLIC IS? IT IS A SHAME THAT MOST PEOPLE WILL NOT SAY A WORD. OF COURSE THAT CHANGES WHEN THEY REALIZE THEY ARE NOT THE ONLY ONE THAT BANNISTER NISSAN HAS SCREWED. JUST LOOK AT THE COMPLAINTS AS THEY STACK UP. BELOW IS NOT A FAIR REPRESENTATION OF THE PEOPLE THAT HAVE ENCOUNTERED THIS SAME PROBLEM WITH BANNISTER NISSAN. DAN BANNISTER NEEDS TO GET THINGS RIGHT. Banister Nissan of Chesapeake responded PUBLICLY on 9/09/21 3:45 PM Hey Jack, our complimentary oil change policies has not changed. Please reach out to us at your earliest convenience at 7579165229. Thank You Jack responded publicly on 10/12/21 7:32 PM Mr. Doctor, you are not a very reliable guy are you? I have called the number above, oh say, 15-20 times. You no answer. In fact, I was dismissed(hung up on), 95% of the time and I left a message to call me the last time. I called the dealership and was connected to your phone that you didn't answer 3 times. I have decided to pursue a different route to handle this matter. I am not sure what you can do at this point, but I am VERY DISSATISFIED WITH YOUR LACK OF DOING YOUR JOB CORRECTLY. I do not know how you have kept your job. You guys were acting in a threatening manner when this first started and that is what pissed me off in the beginning. Now I am continuing my "REVIEW" from 17-March-21, as follows: Someone needs to put you guys on the "BIG" radar! I think that should be lets say,........me! No sir, you can't screw everybody, it's like sticking your hand in the dogs food when he's eating.(he may bite the SH%#T out of you) No not "everybody is born a sucker" nor a fool, as you must think. Now, since not one single person at DAN BANNISTER's NISSAN tried to be on my side when this first occurred and in fact I was treated rudely and when I tried explaining these things and my predicament to others throughout the dealership, I was given the "deer in the headlights look". Apparently, Mr. Doctor thinks he can treat those he wishes to as idiots I suppose. It is a good thing that "Doctor" is ONLY your name. I can understand why it took 6 months for you to reply to my first review. Oh, it sucks to know that I have to give you 1 star to write a review for someone that deserves absolutely zero stars, notta, zilch, none, you should have a negative stars number like -5 I don't think you even deserve the negative five but, but it only makes sense, you know, like positive five +5 is EXCELLENT where as, negative five -5 is a CROCK OF #@%$! 12-Oct-21 CASE# More
by Jack
Employees Worked With
Brian Doctor
Helpful January 07, 2021
Excellent customer service and patience I received from Mr Gino and Ms Tonya Evans ,4th Nissan we have bought from Bannister, I have recommended Bannister Nissan to all of my shipyard friends Mr Gino and Ms Tonya Evans ,4th Nissan we have bought from Bannister, I have recommended Bannister Nissan to all of my shipyard friends More
by AndreTufts
Employees Worked With
Tonya Ervin, Gino Evans, Marcus Dean
January 05, 2021
We had an absolutely wonderful experience purchasing a used vehicle from the Team at Banister Nissan of Chesapeake. Jonelle was a no-pressure, no-problem salesperson — extremely knowledgeable and accommod used vehicle from the Team at Banister Nissan of Chesapeake. Jonelle was a no-pressure, no-problem salesperson — extremely knowledgeable and accommodating to our every request. She was an absolute professional. The business team and back of the house crew were very pleasant and easy to work with. In the end, we got the car we wanted for the price we wanted and I would recommend Banister Nissan of Chesapeake to all my friends. More
by esfowler
Employees Worked With
Terence Benn, Jonelle Pitt, Cheryl Johnson
December 08, 2020
I love this dealership! They go above and beyond to work with you to get you approved. Their customer service is beyond compare. Simply put they are amazing! with you to get you approved. Their customer service is beyond compare. Simply put they are amazing! More
by jtate4success
Employees Worked With
Harry , Terence Benn
December 07, 2020
Helen did a great job. Got exactly what we wanted. Tonya did a wonderful job also. Third vehicle we have purchased from Banister in 4 1/2 years. did a wonderful job also. Third vehicle we have purchased from Banister in 4 1/2 years. More
by crl50
Employees Worked With
Helen smith, Tonya Ervin
November 07, 2020
I was so please ,with the service at first of purchasing 2017 Nissan Altima ,but I had to bring my vehicle in for an recall on hood latch ,and my goodness after that everything was negative after that as fa 2017 Nissan Altima ,but I had to bring my vehicle in for an recall on hood latch ,and my goodness after that everything was negative after that as far as customer service that do not exist there,my hood is not aligned quite noticeable,and head my headlight has precipitation in it same side of the hood alignment, and they said oh well. More
by Unhappy customer
Employees Worked With
Jonelle no
October 19, 2020
Purchased a 2017 Altima in 2018 with 17K miles, went to Banister in 2019 with 22K miles, for my STATED free inspection and free oil change for as long as I own the car and had no problems, THEN.... Now, 10 Banister in 2019 with 22K miles, for my STATED free inspection and free oil change for as long as I own the car and had no problems, THEN.... Now, 10/19/2020, with 27K miles "free" is NO LONGER "free"...UNLESS I want them to do "at least one of their recommended" services. That is what was stated to me by Brian Doctor when I mentioned "free".... DO NOT GO TO BANISTER FOR ANYTHING "FREE" THEY TOLD YOU, YOU WOULD GET "FREE". They have LIED and MISREPRESENTED themselves.... More
by wa_ya1
Employees Worked With
Brian Doctor
July 01, 2020
Terrible customer service. Once you purchase, they're no longer interested in giving satisfactory service. Don't get service there. They do not call to notify when your vehicle is done, & you'll be having t longer interested in giving satisfactory service. Don't get service there. They do not call to notify when your vehicle is done, & you'll be having to call them to check on status. If you have an appt, they do not follow that. I had appt for 8:00am; dropped car off night before. They did not even start service (oil chg & safety insp) on my vehicle until after i called @ 2:30 pm to check if it was done. And, response was "we have appts we're working on". Duh, i had an appt!!!!!!! This isn't 1st time i've had terrible service with them. Now i only take my vehicle to them for free oil chg. I will go elsewhere for everything else. More
by Mirasol7779
Employees Worked With
Brian Doctor, Ron Watson Jr., Bryce Atkins
May 13, 2020
WARNING! ILLEGAL SALES PRACTICE! Please read this before purchasing a vehicle here. I went into the dealership with the intentions of buying a bigger vehicle for my family and was looking at a Nissan Rogue purchasing a vehicle here. I went into the dealership with the intentions of buying a bigger vehicle for my family and was looking at a Nissan Rogue while doing their key swap program. Looked at a few models and ended up going with an SL trim. I liked the car but wanted to see the window sticker for the purchase price and full features but it was NOT ON THE WINDOW OR ANYWHERE IN THE CAR INCLUDING GLOVE BOX. I understand taking down the sticker for test drives but it should be put up right after the drive. I asked about it but was told I could see it when we pulled up numbers. We get back and the manager just flat out gave me a monthly payment and asked if I could do it. We went back and forth on numbers but something seemed off because the monthly payments still seemed high. (I asked multiple times to see the breakdown but never got it). I go back to talk to the business person to start getting everything together and was FINALLY presented the purchase price which was around 38,895$. I told him that doesn't look right and was told that was their price. I pull up their website and it said that MSRP was 33,965$ and the Banister price was 29,236$ (assuming I qualified for all the discounts). Being a MILITARY member I qualified for a few rebates. I asked once again if I could see a breakdown of why I was being over charged nearly 10,000 dollars over their advertised price. He went and talked to someone and came back saying they would sell me the car for MSRP acting like they were cutting me a deal. If I had not looked up the price myself they could've CONNED me out of almost 10,000 dollars! I told my buddy about the experience thinking that not displaying a window sticker was some sort of GRIMEY sales tactic but was informed that it is actually ILLEGAL by Federal Law to remove or alter the sticker if you are not the ultimate purchaser. Well, to this day I have not seen or received the sticker from the dealership and am actually LIVID at the fact that this manager that said he was prior military would even try to scam a fellow Vet. Not sure if he was actually in the military previously but the display of lack of integrity shows me that he probably wasn't. I have had a few other issues with this dealership but performing ILLEGAL sales practice such as that to squeeze more money out is the straw that broke the camel's back. (I understand the dealership can put their own price on the vehicle but I didnt even know it to begin with since I never saw the window sticker). I am so pissed that I will not be coming back free state inspections and oil changes or not. Also, I will pass the word to everyone I know about what happened as I am sure there are a few more vehicles on their lot without the stickers displayed. IF YOU ARE MILITARY OR COMING TO PURCHASE A VEHICLE HERE PLEASE READ UP ON THE LAWS THESE DEALERSHIPS HAVE TO FOLLOW! More
by Nico Alecca
Employees Worked With
I'll spare the embarrassment. If the owner would like to know I will gladly let them know.
March 16, 2020
They wanted me to pay, in total, 46,000 for a 36 month LEASE. The titan was only worth 53,000. That is more a month than my apartments rent. I tried to haggle but they told me that was the best they could LEASE. The titan was only worth 53,000. That is more a month than my apartments rent. I tried to haggle but they told me that was the best they could do. I also have excellent credit so I do not understand their motive for outrageous payments. More
by BaNW49
Employees Worked With
Ron Watson, Jonelle Pitt
