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Banks Chevrolet Cadillac Buick GMC

Concord, NH

4.8
1,531 Reviews

137 Manchester Street

Concord, NH

03301

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Showing 1,531 reviews

April 03, 2023

Service is excellent as always, sales experience the same day (looking to trade in toward a CPO vehicle) was not so good. Would not negotiate on my vehicle which they said they really wanted and held firm o More

by Doug
Recommend Dealer
Yes
Employees Worked With
Kevin and Ryan
Apr 04, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to share your feedback, Doug. We strive for 100% customer satisfaction and we are disappointed to hear that we did not achieve that for you. Please call us at (844) 827-2977 and ask for a manager if you would like to discuss this issue further. Thank you again for your feedback and we look forward to hearing from you.

April 03, 2023

I purchased my Cadillac in 2015 and Banks has taken care of my every need since. Every service has been covered under a warranty and they just did a recall on it and my car is driving better than ever. Thei More

by mrappliance1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Tsantoulis
Apr 04, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Wow! Thank you so much for all the kind remarks to our team at Banks Chevrolet-Cadillac We truly appreciate your continued support and will make sure to pass on your compliments to our team! We are ready to assist you on your next visit and we look forward to working with you again!

April 02, 2023

We have purchased 6 cars over the years here all great quality no hassle!! No pressure! More

by Jody G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda falbo
Apr 04, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for the review! We're happy that we could help you find the perfect cars that fit your needs. Congratulations on your new car, Jody, and we look forward to doing business with you again!

April 02, 2023

We love Banks! We have purchased several trucks for our business and several cars for our family. Their longer business hours are key for our company vehicles that More

by ct2dt3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Buzz Josefiak, Dan Tobin
Apr 04, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for taking the time to provide this valuable feedback of your visit with us. Congratulations on your new Chevy, and we hope you continue to enjoy it. Please feel free to reach out to us at Banks Chevrolet-Cadillac for any future vehicle questions or services.

April 01, 2023

Excellent service! The service department quickly identified and resolved my issue! It was a great experience. More

by Brian
Recommend Dealer
Yes
Employees Worked With
Matt Bourque
Apr 04, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for the glowing review, Brian! We do very much aim to have a warm and friendly environment here at Banks Chevrolet-Cadillac - we're glad you appreciate that. We're looking forward to your next visit!

April 01, 2023

If you wasn’t professional service there is no better place than banks. Within hours we drove away with an amazing SUV. We could not have been treated any better! Highly recommended! More

by Barblovett18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Dratch
Apr 04, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thanks for letting us know about your experience! Customer service will always be one of the Banks Chevrolet-Cadillac team's highest priorities and it's great to hear how much you enjoyed your visit. Thank you for your business and we hope to take care of any of your future car needs!

April 01, 2023

They got the car in quickly and work was done in a timely manner. They also washed the car for us. Everyone I spoke with and dealt with was very nice. More

by michiganvtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 04, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come see us again soon!

April 01, 2023

2014 Silverado was having issues, they diagnosed it and fixed it super efficiently. Chris Burnor was super helpful through the process and even asked about our other vehicle and how that is holding up. More

by coryanderson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Burnor
Apr 04, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

We appreciate the kind words, Cory! This is what we strive for! We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return!

March 31, 2023

This was the first time visiting this dealership. My wife and I were very pleased as to just how big this place was. We were looking for a 2023 Equinox RS in blue glow. Just our luck they had one al More

by Woolie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazmine
Mar 31, 2023 -

Woolie responded

Sounds good to me.

March 30, 2023

Banks made buying truck easy &pleasant. BONUS*accompanying services provided w/smiles! I Highly recommend! More

by Heatherevalani
Recommend Dealer
Yes
Employees Worked With
Andy Thornton
Mar 31, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for truck shopping with us, Heather! We're so glad to hear that you received 5-star customer care during the sales process here, and we want you to know that we are here to assist however we can if you need anything else. Have a fantastic day!

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