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Banks Chevrolet Cadillac Buick GMC

Concord, NH

4.8
1,525 Reviews

137 Manchester Street

Concord, NH

03301

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Showing 1,525 reviews

January 17, 2023

Great customer service! I bought my truck new there and use them for all my maintenance services. Their Basic Care service is so convenient! More

by Jim
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Basic care
Jan 18, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for your kind words, Jim. We sincerely value your business and your continued loyalty. We look forward to seeing you again for all your vehicle and service needs!

January 17, 2023

Been a customer for 20+ years, bought vehicles and service all of them at Banks. Won't go anywhere else for my oil changes More

by cars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 18, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for the positive feedback! We are proud to have provided you with consistently excellent service over the years. We hope to be your first choice for all your car and service needs for many years to come!

January 16, 2023

Outstanding customer service. They helped me to place a custom order for a vehicle and made sure everything was perfect when it was delivered. More

by Jgruelle001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristopher Dumont
Jan 18, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

That's great to hear! We're glad to have helped you create the vehicle of your dreams. Thank you for choosing us. Come see us again soon!

January 14, 2023

Banks was very helpful, communicative and honest during the car buying process. I had my mind set on a vehicle with a certain set of features and during a chip shortage they were hard come by. They kept me More

by Courtney_R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Jan 18, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Wow, it's so great to hear what a wonderful sales experience you had! Thank you for choosing Banks Chevrolet-Cadillac. We look forward to seeing you again for your future car and service needs!

January 13, 2023

Just there for an oil change this time but as usual an A+ experience with great coffee and awesome breakfast from their new cafe. More

by JZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 18, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for letting us know how we're doing! We pride ourselves on providing top-notch service and facilities and we're delighted to hear that you were pleased with your service experience. We look forward to seeing you again soon!

January 12, 2023

A pleasure to deal with. Bought a brand new gmc 3500hd at4. No pressure and my sales guy was Duncan who was very helpful before and after the sale. I’ve had the truck in onc More

by ballon78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duncan
Jan 18, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

That's what we like to hear! Thank you for sharing your experience with us. We will pass along your compliments to Duncan and the rest of our team. Please let us know if there's anything else we can do for you!

January 12, 2023

I drove 3. 5 hours to get there. No pressure or sneaky sales tactics. Very professional atmosphere and the nicest sales people I have done business with. I would More

by frank guiffre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
cant remember
Jan 18, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the 5-star review, Frank! We are honored to be selected for your new Cadillac. Please don't hesitate to reach out if you need anything else!

January 10, 2023

Jordan Cote has helped us with the purchase of our last 3 trucks. He gives exceptional customer service. We will keep coming back. More

by Deb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Cote
Jan 12, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the positive feedback, Deb! We will be glad to pass along your compliments to Jordan. We value your business and your continued loyalty and we hope to see you again soon!

January 10, 2023

Worked with Steven on the floor, Steve in finance. All great to work with. Good trade in value. More

by Mraumikaitis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Benson, Steve in Finance
Jan 12, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for sharing your sales experience with us! We're thrilled to hear that our team helped make your visit such an enjoyable one. Don't hesitate to reach out if there's anything else we can do for you. Enjoy your new vehicle!

January 09, 2023

My new Tahoe came with wheel locks and no key, after two weeks and an angry call to the salesman they came to my house and got and removed the wheel locks. They also told me that an owners manual wasn't ava More

by ballatara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Banks Chevrolet
Mar 01, 2023 -

Banks Chevrolet Cadillac Buick GMC responded

We regret to hear that you were disappointed with your experience. We would be happy to talk with you further if you have any additional details to share with us. Please give us a call at (844) 827-2977 at your availability in order to further discuss this issue. We appreciate your feedback and hope to offer you a 5-star experience in the future.

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