
Banks Chevrolet Cadillac Buick GMC
Concord, NH
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Bravo once again Banks. I’ve been doing business with banks for my last 3 vehicles and have never been disappointed. Any service I’ve received has been exceptional and that I’ve been doing business with banks for my last 3 vehicles and have never been disappointed. Any service I’ve received has been exceptional and that includes greeters at the garage, service techs checking me in and everyone else. The waiting area is comfortable and caters to 100% total customer satisfaction. More
Marc in Basic Care Service is always very courteous and knowledgeable on the services provided. I called him with a problem I had and responded very positively and I was able to easily remedy the problem. knowledgeable on the services provided. I called him with a problem I had and responded very positively and I was able to easily remedy the problem. The valet service is also excellent . I service both my cars at Banks! All in all, I always get tremendous service . More
Reasonably priced oil changes, prompt service, and clean work. I like how they are open late so I can get my truck serviced around my busy schedule. Service department was quick to resolve any issues, and work. I like how they are open late so I can get my truck serviced around my busy schedule. Service department was quick to resolve any issues, and I am excited to continue doing business here. More
Very good experience. Kyle, my salesperson was very communicative through the process. Truck was ready when I arrived. The paperwork was painless. The set up for My Chevro Kyle, my salesperson was very communicative through the process. Truck was ready when I arrived. The paperwork was painless. The set up for My Chevrolet and Onstar was explained. The vehicle features were gone over before leaving. More
The works tha gets done is great! ! This dealership unfortunately for me is so over booked(good for them). I was getting a ride to work from shuttle but to call a friend because there ! This dealership unfortunately for me is so over booked(good for them). I was getting a ride to work from shuttle but to call a friend because there was a 45 minute time that they offered which would make me late for work( 5 miles away) I arrived when services opened and when I made the appointment was told it would be no big deal they would get me there easy and on time. This did make me late for work and I had to have my coworker leave work to come get me, Definitely need to work on that part of your service. More
I had a great experience at Banks. Initially, I filled a form out online. Within an hour I got a phone call from their online team and set up an appointment to test drive and look at t Initially, I filled a form out online. Within an hour I got a phone call from their online team and set up an appointment to test drive and look at the car I was interested in. When I walked through the front door the ladies at the reception area were very friendly and helpful. i didn’t have to wait very long before I was introduced to Scott Duguay, who was my sales person. He was very knowledgeable and friendly and helpful. I test drove the car, met with the manager, Dan, and within a half an hour we had a deal. I finished our transaction with the finance department, where they explained everything thoroughly and made it a pleasant experience. I love the car, a Cadillac XT6 and had a great experience with everyone at the dealership. More
Convenience is where it is at! I was stressing before Thanksgiving about getting an oil change before our trip. My husband pulled in at 5:30 pm to Basic Care after work and they go I was stressing before Thanksgiving about getting an oil change before our trip. My husband pulled in at 5:30 pm to Basic Care after work and they got us in the Tuesday before Thanksgiving! So convenient for working families! More
Great customer service…. always call to give you updates! Always takes down detailed info on the problems or issues you are looking to have fixed! always call to give you updates! Always takes down detailed info on the problems or issues you are looking to have fixed! More
Excellent Dealership to deal with! Troy was a joy to deal with and had the truck I bought set aside for days until i could make it in. Banks picked up a customer for life. Dan was a Troy was a joy to deal with and had the truck I bought set aside for days until i could make it in. Banks picked up a customer for life. Dan was also great to deal with! Definitely buy here!! More
Great job. Quick and Easy service. snow tire change over, no appointment, dropped off at 12 done by 3 p.m. I was called as soon as it was done and was able t Quick and Easy service. snow tire change over, no appointment, dropped off at 12 done by 3 p.m. I was called as soon as it was done and was able to do shopping while the work was performed. Smooth transaction. Definitely recommend this dealership. Nice work! More