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Banks Chevrolet Cadillac Buick GMC

Concord, NH

4.8
1,525 Reviews

137 Manchester Street

Concord, NH

03301

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Showing 1,525 reviews

December 02, 2022

The one star rating is for Service. Three times my wife has gone in for an oil change and each time there was an issue. She feels like the service people at the counter should be bett More

by markkucera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Desk Person
Dec 08, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Hi, it is disappointing for us to hear that your wife's previous experiences were anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at 844-827-2977 when you have a chance. Thank you, and we look forward to hearing from you.

December 02, 2022

Banks diagnosed and fixed problem when another dealer couldn’t. Steve Gard was great to deal with. Even though this dealer is huge - the experience seemed like mom and pop family. Pretty cool. More

by Marty C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gard Jr.
Dec 06, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for the positive feedback, Marty! We strive to make every customer feel like part of our family and it's great to hear we've succeeded for you. Thank you for choosing Banks Chevrolet-Cadillac. Come see us again soon!

December 01, 2022

Great dealership! Seth was awesome and made the whole process seamless. I am so happy with my new car and the customer service I received throughout. More

by Brittanymarie2216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth
Dec 06, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

That's what we like to hear! Thank you for the positive feedback, Brittany. We're always here to help if there's anything else you need. Take care!

November 30, 2022

I bought a Sierra 1500 Denali 2023. Excellent sales service and very professional. I would recommend any looking for GMC truck to go to Banks. More

by james.farley p
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brennan Haywood and his Sales Manager
Dec 06, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for your kind words, James! We are proud to have been selected for your truck purchasing experience. Please let us know if there's anything else we can do for you. Enjoy your new truck!

November 28, 2022

This was my second time dealing with banks and they met all my expectations again this is has to be the easiest and best dealer to deal with no xx and right to the point and the sales person was right on p More

by kmmilot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike tierney
Nov 30, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

That's what we strive for! Thank you for the positive review. We're so glad to hear that you were pleased with your purchase experience. Please don't hesitate to reach out if there's anything else we can do for you!

November 28, 2022

Excellent service! Brought my vehicle in for an oil change and it brought to my attention that my tires were going to need replacing. I was told that I was able to get More

by mrsbov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Marcoux
Nov 30, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you for letting us know how we're doing! We're always happy to help keep your vehicle in great shape and get you the best deal on your service. Thank you for choosing Banks Chevrolet and we hope to see you again soon!

November 28, 2022

Very professional and great staff ! ! Jeffrey Lavally was awesome truck came in the day before thanksgiving and got all the accessories installed and detailed by 9:30 Saturday morning More

by Kwageling
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery Lavalley
Nov 30, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Thank you so much for sharing your experience! We will pass along your compliments to Jeffrey. Please let us know if there's anything else we can do for you and we hope you enjoy your new truck!

November 28, 2022

I’m overwhelmed by how easy it was to trade in my car. Tim was fabulous! He continually worked to meet all my needs. Kept me informed all the way. He listened to all my concerns and put me in a car that More

by MrsSnow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim
Nov 30, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

Wow, that's great to hear! Thank you so much for sharing your experience with us. We sincerely value your business and your continued loyalty. We're always here for you, whether you need service or a new vehicle!

November 27, 2022

I recently bought a newer used vehicle from Banks and I couldn’t be more happier with the entire process. From the minute I walked in the door and was greeted with the receptionists to being able to talk t More

by missbow45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike V.
Nov 30, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

That's what we like to hear! Thank you so much for your positive feedback. We're so glad Mike was able to help you get your dream vehicle at a great price. Please don't hesitate to reach out if there's anything else we can do for you!

November 24, 2022

Kyle Richard was so kind, professional and made the process so easy. I felt like I've known him for years because he made me feel so comfortable. I love my new Chevy Equinox and highly recommend this d More

by Earlyjr76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Richard
Nov 30, 2022 -

Banks Chevrolet Cadillac Buick GMC responded

That's great to hear! Thank you for sharing your experience. We will pass along your compliments to Kyle. We're proud to have been chosen to purchase your Equinox. Please let us know if there's anything else we can do for you!

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