Barber Ford

Staff initiated a diagnostic of $180/hr to verify that the lights on the dashboard were indeed part of the satisfaction recall. They needed two and the truck had those two. Come Monday Ford says those lig the lights on the dashboard were indeed part of the satisfaction recall. They needed two and the truck had those two. Come Monday Ford says those lights are it but the truck has something else wrong it will be $1500+ and said recall has expired and the vehicle has surpassed the mileage for that recall. Okay makes sense…. Why wouldn’t they inform us of that when they were checking in their systems and pretty much made it seem like it would be under that recall? Save us $209 to tell us “no it doesn’t cover”. This is taking advantage of people! More

Tom was polite and very thorough explaining all that might need to be done for my oil change and tire rotation. Service took a little over an hour and car was returned clean. Again Tom explained what t might need to be done for my oil change and tire rotation. Service took a little over an hour and car was returned clean. Again Tom explained what took place and what we can keep an eye out for next time in. Good job! More

We are very happy with this dealership Barber Ford , our salesman Dustin Sluiter was very helpful. salesman Dustin Sluiter was very helpful. More

It was a pleasant stress free experience buying our Explorer from Barber Ford. Lindsay was very nice and NOT pushy (which I hate when shopping for a vehicle). Explorer from Barber Ford. Lindsay was very nice and NOT pushy (which I hate when shopping for a vehicle). More

Friendly staff but wait time is a little long and it’s very difficult to get a hold of anyone. I was on hold twice, transferred to voicemail, left a message and no one ever called me back. EXTREMELY FRUST very difficult to get a hold of anyone. I was on hold twice, transferred to voicemail, left a message and no one ever called me back. EXTREMELY FRUSTRATING & DISAPPOINTED in that. More

Phenominal Service and communication. Drop off person (Jim) was informitive and delightful to deal with. Drop off person (Jim) was informitive and delightful to deal with. More

When I arrived Jake was right there waiting to check me in! Super friendly before and after my appointment! He was very thorough and very friendly! I hope he checks me in when I bring my f150 in! Super friendly before and after my appointment! He was very thorough and very friendly! I hope he checks me in when I bring my f150 More

I really had a great experience with Barber Ford of Holland MI when this dealership recently repaired the radio of my F-150 pickup truck. The dealership came to me house to get my truck and then later Holland MI when this dealership recently repaired the radio of my F-150 pickup truck. The dealership came to me house to get my truck and then later returned it after the radio was repaired. That made this very convenient to me. I especially want to recognize Jake Gregory of Barber Ford for handling this!!!!!! More

Went above and beyond what was expected. They helped me with some issues I had with my Lincoln Way app and didn’t charge me for it aside from what I brought it in for. They helped me with some issues I had with my Lincoln Way app and didn’t charge me for it aside from what I brought it in for. More

A big THANK YOU to DALE and PETE! On December 24, 2024, my husband, grandson and I were in a car accident. Our 2022 Expedition never rolled over as we went down the embankment. Tha On December 24, 2024, my husband, grandson and I were in a car accident. Our 2022 Expedition never rolled over as we went down the embankment. That car kept our family safe. To our surprise the auto insurance totaled the car. We never had to deal with auto insurance when they total a car. Having no clue what to do I reached out to Pete and Dale for help. They both helped us with questions that we needed to ask the insurance company to make sure that we came up with a fair settlement. Pete was also busy looking for a twin of the car that was totaled. To my surprise Pete was able to find a 2024 Expedition like I had. When we picked up the car Pete went through all the deals on how the car had changed over the last two years. Dale had all our finance papers ready for us when we arrived at the dealership. We have gotten older since the last purchase. We wanted to make sure that we had everything safe if one of us passed away. These two gentlemen provided Mike and I with exceptional customer service. That is why we keep coming back to Barber Ford because they cared about us and made us feel like family. More