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Basil Ford of Niagara Falls

Niagara Falls, NY

4.1
186 Reviews

6980 Niagara Falls Blvd.

Niagara Falls, NY

14304

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Showing 186 reviews

April 05, 2024

Amazing staff! Stress-free when buying a new vehicle. Very fair price on our trade in. Jared, Steve, and Sean were very knowledgeable and friendly. I would never g More

by ppapiernik
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared Hunter, Steve VanSchoonhoven, Sean Basil
March 12, 2024

Amazing service. Buying a car can be so stressful. Blake (sales ) is awesome to have in your corner. It makes the process easier when you have a salesman that care More

by Blumegirl22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake fountain.
February 27, 2024

Blake Fountain was extremely helpful and helped me tremendously. I would definitely purchase from him again. More

by Naamandolphus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Fountain
September 14, 2023

Blake was Great and attentive to my needs and concerns. It was a Great experience all around. One of the top experiences Ive had in 30+ yrs of purchasing vehicles. Steve in financing wrapped it all up f More

by june20mac1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Fountain and Steve in Financing , Jess Basil, Cassie Soucia
September 11, 2023

Typical sales people with old and dated aggresive sales techniques. Please dont bother, unless you want to be scammed. More

by Amensceeen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jess Basil
August 25, 2023

Very accommodating and helpful. Went out of their way to cut a deal with me. They missed a couple details when I purchased such as not installing splash guards as per the agreement More

by 32verdi32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 25, 2023 -

32verdi32 responded

Thank you for getting me in to take care of my flat tire.

Aug 31, 2023 -

Basil Ford of Niagara Falls responded

Thank you so much for your very kind words and praise of our team, we do apologize for not washing the spare and we do our best to improve in the future. We thank you for your feedback and we look forward to seeing you again!

July 21, 2023

Extremely poor and insufficient stock of routine parts. Inept service personnel. No communication. Highly dissatisfied. More

by JT
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank
Jul 24, 2023 -

Basil Ford of Niagara Falls responded

It's never exciting to hear that we've disappointed a customer, and we want to thank you for your honest feedback. We've escalated your concerns to our management team and we would like to hear more about your visit with us. We would appreciate you emailing us at basilcares@basilfordnf.com with all details of your visit, so that we can address them directly.

July 15, 2023

My experience here was just about perfect. Jared was my sales associate and he walked me through the whole process from explaining the features of the vehicle, the financials, taking the test More

by bayebaa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Hunter, Jess Basil, Cassie Soucia
Jul 18, 2023 -

Basil Ford of Niagara Falls responded

Thank you for your kind words and praise of our team and of Jared, he truly cares about his customers and goes the extra mile for them. We're so happy to hear about you great experience with us and we look forward to being of service to you again in the future!

July 04, 2023

As always basil ford of Niagara Falls took care of issues my car was having. Very happy with the service, will continue to do business with them. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve martino
Jul 05, 2023 -

Basil Ford of Niagara Falls responded

Thank you for your review of our service team! We appreciate your support and we look forward to be of service to you again soon!

June 26, 2023

Very easy transaction to complete. Everything worked well. I recommend this dealership to others interested in buying or leasing a vehicle. More

by daveenov
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jared Hunter, Jess Basil, Cassie Soucia
Jun 26, 2023 -

Basil Ford of Niagara Falls responded

We're so happy to hear about your great experience with us, thank you for your recommendation!

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