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Basil Ford of Niagara Falls
Niagara Falls, NY
210 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 210 reviews
July 15, 2026
Jared and Sean did a great job keeping me updated and happy throughout the buying process. Will definitely be doing more business with them! happy throughout the buying process. Will definitely be doing more business with them! More
by wittsteve
Employees Worked With
Jess Basil, Cassie Soucia
July 01, 2026
Dana and Nick are Great ! They made it easy with getting a new vehicle . Everyone at Basil was Wonderful ! Wish I did it sooner . I recommend Basil to anyone looking for a Ve They made it easy with getting a new vehicle . Everyone at Basil was Wonderful ! Wish I did it sooner . I recommend Basil to anyone looking for a Vehicle . Thank you all again . Sondra Zemla More
by sondrazemla1966
Employees Worked With
Dana & Nick
May 02, 2026
Disappointed with the service department. Estimated time completion was double of what they told me. No shuttle service because both drivers were on lunch. Other customers were having same i Estimated time completion was double of what they told me. No shuttle service because both drivers were on lunch. Other customers were having same issues with length of time for service. When I picked up my car it was left in a back muddy pot hole lot! Truck had mud on tires and wheel wells. It was clean when I brought it there. I had to go get it washed. Unbelievable that you make customers walk in that lot to get their car. Overall a disappointing experience. More
by Gary.Hoover4776
Employees Worked With
Don’t know names of service people
April 16, 2026
Service department was friendly and tentative. They took my vehicle in right before my scheduled appointment. The work was completed within an hour. They took my vehicle in right before my scheduled appointment. The work was completed within an hour. More
by cjjdbop
Employees Worked With
Jess Basil, Cassie Soucia
April 09, 2026
Everytime I've had to get work done on my cars the people at Niagara Falls Basil have made it a pleasure. I've always received great customer service and clear explanations of needed repairs. at Niagara Falls Basil have made it a pleasure. I've always received great customer service and clear explanations of needed repairs. More
by belindasgreene
Employees Worked With
Whatshis Name
March 26, 2026
Basil Ford Niagara boulevard was great to buy a vehicle from. They were fast, efficient and courteous. They estimated my trade unseen and gave me that price against my new vehicle. Great dealer. from. They were fast, efficient and courteous. They estimated my trade unseen and gave me that price against my new vehicle. Great dealer. More
by pmg50
Employees Worked With
Jess Basil, Cassie Soucia
