Back

Basil Ford of Niagara Falls

Niagara Falls, NY

4.5
195 Reviews

6980 Niagara Falls Blvd.

Niagara Falls, NY

14304

Directions

By Type

Showing 195 reviews

March 27, 2019

Good service department I have always had good service from Basil Ford. Service writer Frank Esposito has helped me numerous times. He always keeps me informed and is polite More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Esposito
Apr 05, 2019 -

Basil Ford of Niagara Falls responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2019

Good service and good value Over the last twelve years we have purchased cars through Basil Ford and we have been completely satisfied by the quality of the cars and the service More

by Car,Man5440
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 05, 2019 -

Basil Ford of Niagara Falls responded

Thank you so much for being part of the Basil family for so many years! We strive for 100% satisfaction, and it is great to see you continue to have such a positive experience. We hope to be of service to you again in the future.

February 14, 2019

Service I have no car worries when my car is serviced at basil Brian D I’d great and gene is very trustworthy and honest and cares about my daughters car More

by Shsnnon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian denormand
Feb 25, 2019 -

Basil Ford of Niagara Falls responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

December 28, 2018

Water pump replacement Only challenge was the fact that it was holiday season and it took 12 days to get car fixed. The guys/gals kept me informed. Car is running well, and More

by Jason530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Jan 08, 2019 -

Basil Ford of Niagara Falls responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

December 13, 2018

Service with a smile Service Department is a 5 Star group. Was in for an Oil Change and NY State Inspection. Greeted with a smile and knowledge of Vehicles needs by Frank More

by Martin0349
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Esposito
Dec 17, 2018 -

Basil Ford of Niagara Falls responded

Thank you so much for your kind words for your Service Advisor, Frank, and our team. We're happy to hear that you were able to feel comfortable here with us. Thank you so much for being a part of the Basil family and we look forward to seeing you again soon!

November 05, 2018

Bad deal all the way around Right from the Sales Agent to the financial manager was so bad and they still got the deal I was the dummy and they really burned me bad. Tried to mak More

by Randy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jess Basil
Nov 19, 2018 -

Basil Ford of Niagara Falls responded

Randy, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at basilcares@basilfordnf.com to further discuss your visit.

November 01, 2018

Would never go back or recommend Don’t know where to begin. We bought a truck and haven’t even had for a month and the engine light has gone on 3 times already. When we took it to get More

by Hendo12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jess Basil
Nov 19, 2018 -

Basil Ford of Niagara Falls responded

Thank you for taking the time to leave your feedback. I understand that you are working with our manager on this. If you have any additional issues please reach out to us at basilcares@basilfordnf.com

September 25, 2018

Recent Visit to Service Department Service Department gets a 5 star review, but the Dealership and Sales group gets a 1 star for total lack of customer interaction. On a recent visit t More

by Van
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service
Oct 05, 2018 -

Basil Ford of Niagara Falls responded

Hi there, we apologize about this experience, you are absolutely right this is not how we strive to treat our employees. We are looking into this and appreciate you sharing your feedback. Thank you

September 17, 2018

Poor customer service I had an appointment for Tuesday at 9:30 for an air bag replacement. Was told it was a 2 hour job. Was called at 3 and told they didn’t have the parts More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jess Basil
Sep 18, 2018 -

Basil Ford of Niagara Falls responded

Hi Bill, I apologize about this. You are right this is unacceptable. Please contact us at basilcares@basilfordnf.com immediately. Thank you

September 05, 2018

Poor Customer Service - Top to bottom Contacted dealership 4 weeks after purchase to ask why title and registration not received. Was told that they "were meaning to contact me regarding More

by Gary K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Delacy, Adam
Sep 12, 2018 -

Basil Ford of Niagara Falls responded

Hi Gary, I apologize about this. You are certainly correct, we totally dropped the ball here. If there is anything else you'd care to discuss please feel free to contact me at basilcares@basilfordnf.com Thank you

Sep 13, 2018 -

Gary K responded

Dear Basilcares@basilfordnf.com: I appreciate the response and the fact that you are taking responsibility for the poor service I experienced on my first deal with BFNF. That said, I would feel much better if I was convinced that this issue would be used to train personnel and/or change internal policies to prevent this from happening again (to me or someone else). At this time, I am not. If you would like to speak with me in person, feel free to request my contact information from Adam or Scott. Thank You, Gary K

...
11
...