Basil Ford of Niagara Falls

Poor Customer Service - Top to bottom Contacted dealership 4 weeks after purchase to ask why title and registration not received. Was told that they "were meaning to contact me regarding Contacted dealership 4 weeks after purchase to ask why title and registration not received. Was told that they "were meaning to contact me regarding issues with the name(s) on the insurance policy not matching the registration application". After resolving, was promised that new registration would be received prior to the expiration of the temporary. Called 2 days prior to expiration and was told that an extension was filed and we should place a line through the DMV temporary registration date and write in a new date. I requested evidence of the extension to support modifying a state form. NEVER RECEIVED. Called next day and was told that the registration would be hand delivered. NEVER DELIVERED. Spoke with Sales Manager (Scott Delacy) who explained it was his decision to NOT hand deliver. No call was ever made to notify us. Scott said he would send next the new registration next day (already expired). Vehicle was not driven for the 3 days following expiration. Sales manager stated "it's not our fault you decided not to drive the vehicle". Poor from top to bottom. More

The Works Very professional and courteous. Work was done in a timely manner Always have my service here and will continue to have my service here. Casey and Fr Very professional and courteous. Work was done in a timely manner Always have my service here and will continue to have my service here. Casey and Frank are very helpful More

Battery service and oil change This dealership is spot on. I would recommend them again for service on my F150. Oil change and battery service was quick. Thanks again and This dealership is spot on. I would recommend them again for service on my F150. Oil change and battery service was quick. Thanks again and More

Great Service! Casey was wonderful and extremely helpful!!! The Service Team had my truck for 1 day and kept me well informed of what was going on. They listened to Casey was wonderful and extremely helpful!!! The Service Team had my truck for 1 day and kept me well informed of what was going on. They listened to me and what problem I needed addressed and went above and beyond to make sure it was fixed properly. If you need a Service Team that is going to honestly take care of your vehicle and not scam you, bring your vehicle here!! To all of my fellow woman out there, you should feel confident bringing your vehicle here without the worry of being scammed simply because you are a woman (as we would like to think this doesn't happen anymore in today's day, unfortunately it still does at some Dealerships). They were extremely respectful and professional! 5 stars for Basil Ford of NF! Thank you for taking care of my truck!! More

disappointing I believe in giving anyone 3 chances, so when Basil Ford hit the 3 strike mark I had to say something. Absolutely horrible customer service. Strike 1 I believe in giving anyone 3 chances, so when Basil Ford hit the 3 strike mark I had to say something. Absolutely horrible customer service. Strike 1 - would not shuttle me to my work place in Kenmore, when the throttle body left my new Ford Fusion useless on the thruway. Strike 2 - salesman tried to "upgrade" me to a Ford Focus for $28,000- lol. Strike 3 - call Chris from service twice to set an appt for yet another recall, and still no call back (2 months now). Sorry, strike 4 - had an appt at 2:00 to finance my lease and they made me wait 40 min before I decided to walk out, my time is important to me. Basil needs to work on their customer service, never will I ever go to this dealership again. So disappointing. More

No Problems We leased a new Ford Edge. Mark Walsh was great. Explained everything and made the process easy. I would recommend Basil Ford of Niagara Falls. We leased a new Ford Edge. Mark Walsh was great. Explained everything and made the process easy. I would recommend Basil Ford of Niagara Falls. More

Fair Deal Purchased a used F-150 from Basil Ford in Niagara Falls. It was a fair deal with no major issues, but I was disappointed on a few details. The align Purchased a used F-150 from Basil Ford in Niagara Falls. It was a fair deal with no major issues, but I was disappointed on a few details. The alignment of the truck wasn't checked, which I expected from the big dealerships. It cost $80 to confirm this and correct the issue from a local tire shop. The only other issue was the front brakes have a pulse when braking hard, which suggests the rotors are due to be replaced soon. Over-all my salesman, Mark, was good. The sales manager, Scott, seems like a decent guy (for a car salesman) and both seemed to want to make a deal. The finance guy was the only well-rounded jerk (I'm trying to be nice) I encountered. I didn't need his services so perhaps this is why. Mark did his job for him. Good dealership, decent people, I would buy from them again. Besides the issues noted, they were clear with details (major and minor) about the vehicle I was purchasing. The dealership was nice and clean with instant service. My relationship with this exact dealership will be limited to the purchase and probably no service. They are too far from where I live. Basil engine for life warranty is the only item that could bring me back. Good luck out there. I hope this helps someone. Brian Logel More

Oil change The staff was courteous and professional. My vehicle was serviced on time and correctly. The people involved were friendly and knowledgeable going ove The staff was courteous and professional. My vehicle was serviced on time and correctly. The people involved were friendly and knowledgeable going over paperwork and invoices. More

Don't live up to their ads Poor salesmen. Can't make a deal with their advertisement in paper. Could not even come close or even try to come close. They use the price before fa Poor salesmen. Can't make a deal with their advertisement in paper. Could not even come close or even try to come close. They use the price before factory rebate and incentives. Unheard of. Went to Fucillo same day. Sold us a new 2018 Silverado in 1.5 hours and they listened to what we can afford. we love it and will never waste out time at basil again. Then they send you a check for a price they will trade your vehicle in for. Cmon Mark... learn how to sell vehicles!! More