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Basil Ford of Niagara Falls

Niagara Falls, NY

Overview
Reviews
Vehicles
4.1
186 Reviews
Call Dealership (716) 693-1400

6980 Niagara Falls Blvd.

Niagara Falls, NY

14304

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Showing 186 reviews

May 10, 2023

Horrible rip off. 7k above MSRP. They are out of there minds. Stay away from thieves More

by dc9mm33
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Cassie Soucia
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May 12, 2023 -

Basil Ford of Niagara Falls responded

We're very sorry to hear that you had a bad experience with us, we've escalated your concerns to management. Based on the information provided hear we will not be able to find you in our system, please email your contact information to basilcares@basilfordnf.com so that our manager can reach to you and address your concerns directly.

Helpful
April 29, 2023

Bobby from the service department is fantastic, took care of my needs and repaired my vehicle in a timely fashion. More

by Tagger981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby service
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May 01, 2023 -

Basil Ford of Niagara Falls responded

We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time.

Helpful
February 05, 2023

Everything went well. From initial appointment til pickup. Vehicle was ready at appointment. Transfer of vehicles was easy. More

by kelschenbach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheri , internet Sales , Matthew Klapp salesman
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Feb 06, 2023 -

Basil Ford of Niagara Falls responded

Thank you for your review!

Helpful
January 31, 2023

Blake is amazing . Keeps you informed of what’s going on and truly wants what’s best for you ! More

by Reg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake
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Helpful
January 13, 2023

Excellent service in and out in hour and half. Friendly and competent. Drives like new More

by Khogan42
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 24, 2023 -

Basil Ford of Niagara Falls responded

Thank you for your review!

Helpful
December 13, 2022

Matt Klapp was awesome to work with. I highly recommend Basil Ford of Niagara Falls More

by amandastroud1981
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
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Helpful
October 18, 2022

I was very happy with the service every one was polite and helpful they completed the work in a timily fashion i would recomend this dealership More

by Tomato5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Basil, Jess Basil, Cassie Soucia
Report | Print
Oct 19, 2022 -

Basil Ford of Niagara Falls responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

Helpful
September 08, 2022

Outstanding service especially sales and financial service were exceptional, extremely friendly and courteous very attentive! I would definitely purchase another vehicle with out hesitation from Basil More

by Stanzimmerman6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
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Oct 03, 2022 -

Basil Ford of Niagara Falls responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Helpful
August 24, 2022

Basil Ford of Niagara Falls is a great place to deal with. Every staff member has been so kind and helpful and given the best service at all times. My last visit was with the service department and they More

by LoriAPalazzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Rose (Service Advisor)
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Oct 03, 2022 -

Basil Ford of Niagara Falls responded

Hey Lori, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

Helpful
August 23, 2022

Blake Fountain was exceptional and helped me tremendously. Dealership was great and I would recommend to everyone. More

by Basil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Fountain
Report | Print
Helpful
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