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Basil Ford of Niagara Falls

Niagara Falls, NY

4.5
214 Reviews

6980 Niagara Falls Blvd.

Niagara Falls, NY

14304

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Showing 214 reviews

April 16, 2026

Service department was friendly and tentative. They took my vehicle in right before my scheduled appointment. The work was completed within an hour. More

by cjjdbop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Apr 20, 2026 -

Basil Ford of Niagara Falls responded

Thank you for the great words on our service department.

April 16, 2026

Fast on time service. They call when service is done and for a dealership it's not that expensive. More

by ebhopps1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Apr 20, 2026 -

Basil Ford of Niagara Falls responded

Thank you, we are so glad you had a great experience with our service department!

April 09, 2026

Everytime I've had to get work done on my cars the people at Niagara Falls Basil have made it a pleasure. I've always received great customer service and clear explanations of needed repairs. More

by belindasgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whatshis Name
Apr 20, 2026 -

Basil Ford of Niagara Falls responded

Thank you for the kind words on our service department!

March 26, 2026

Basil Ford Niagara boulevard was great to buy a vehicle from. They were fast, efficient and courteous. They estimated my trade unseen and gave me that price against my new vehicle. Great dealer. More

by pmg50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
Apr 06, 2026 -

Basil Ford of Niagara Falls responded

Thank you for the kind words, we are so glad we were efficient and fast with your time!

February 17, 2026

Waited almost 2 hours for a oil change and inspection, i thought suppose to rotate tires but said i was asked and a didn’t need it , was confused when left,, next time I’ll either drop off or find a differ More

by pear-making62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Feb 24, 2026 -

Basil Ford of Niagara Falls responded

We are so sorry that you had a wait for your oil change and inspection and our waiting area wasn't upkept as it should. I have let the team know so that we can do better in our customer waiting area.

December 01, 2025

Went in with no hope Tim and the financial manager got me out of my old truck and got me on the truck that I wanted in like 3 hours I even told them they suck cause they were so good at their job More

by Fuentes.emanuel2686
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim, Jess Basil, Cassie Soucia
Dec 10, 2025 -

Basil Ford of Niagara Falls responded

So are so glad Tim was able to help you out and give you hope!

November 03, 2025

Went into basil knowing what I wanted with a target number for payment and they got it right on the money. Perfect deal and I am a happy customer. Blake was an awesome salesman got me into the car I wa More

by Cobragtp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake, Cassie Soucia
Nov 18, 2025 -

Basil Ford of Niagara Falls responded

Thank you for coming to Basil and working with Blake! We are so glad you got the perfect deal.

October 29, 2025

Blake made my first car buying experience easy comforting great service would recommend Blake to anyone More

by bretkruppner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake, Jess Basil, Cassie Soucia
Nov 18, 2025 -

Basil Ford of Niagara Falls responded

We are so happy your first car buying experience was easy and comforting!

August 12, 2025

I just purchased a Ford Expedition Max from Basil Ford of Niagra Falls. They made the buying process so easy! Anothony was so accommodating and kind. I would recommend this dealership to anyone and definitel More

by crystal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony/Steve Pankow
Aug 18, 2025 -

Basil Ford of Niagara Falls responded

Thank you Crystal for being a loyal customer!

May 04, 2025

Wonderful staff at the service department. Also appreciated that I made an appointment and when I arrived, they actually took my vehicle right in without waiting. More

by Steph k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front end staff in service, Jess Basil, Cassie Soucia
May 06, 2025 -

Basil Ford of Niagara Falls responded

Thank you for the great review Steph!

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