Back

Basil Ford of Niagara Falls

Niagara Falls, NY

4.5
194 Reviews

6980 Niagara Falls Blvd.

Niagara Falls, NY

14304

Directions

By Type

Showing 194 reviews

February 05, 2023

Everything went well. From initial appointment til pickup. Vehicle was ready at appointment. Transfer of vehicles was easy. More

by kelschenbach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheri , internet Sales , Matthew Klapp salesman
Feb 06, 2023 -

Basil Ford of Niagara Falls responded

Thank you for your review!

January 31, 2023

Blake is amazing . Keeps you informed of what’s going on and truly wants what’s best for you ! More

by Reg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake
January 13, 2023

Excellent service in and out in hour and half. Friendly and competent. Drives like new More

by Khogan42
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Service
Jan 24, 2023 -

Basil Ford of Niagara Falls responded

Thank you for your review!

December 13, 2022

Matt Klapp was awesome to work with. I highly recommend Basil Ford of Niagara Falls More

by amandastroud1981
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia
October 18, 2022

I was very happy with the service every one was polite and helpful they completed the work in a timily fashion i would recomend this dealership More

by Tomato5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Basil, Jess Basil, Cassie Soucia
Oct 19, 2022 -

Basil Ford of Niagara Falls responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

September 08, 2022

Outstanding service especially sales and financial service were exceptional, extremely friendly and courteous very attentive! I would definitely purchase another vehicle with out hesitation from Basil More

by Stanzimmerman6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Basil
Oct 03, 2022 -

Basil Ford of Niagara Falls responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 24, 2022

Basil Ford of Niagara Falls is a great place to deal with. Every staff member has been so kind and helpful and given the best service at all times. My last visit was with the service department and they More

by LoriAPalazzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Rose (Service Advisor)
Oct 03, 2022 -

Basil Ford of Niagara Falls responded

Hey Lori, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

August 23, 2022

Blake Fountain was exceptional and helped me tremendously. Dealership was great and I would recommend to everyone. More

by Basil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Fountain
August 10, 2022

Basil service department accommodated my emergency air conditioning problem in a most timely manner. The vehicle was repaired, the service was explained and all Basil staff were most courteous. More

by Rondanielewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
July 27, 2022

This dealership sold us a used car that needed a new engine two days after we bought it. Three months later, we needed another new engine after the car died while my son was driving it. Not happy with B More

by Jmaty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure