Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Basil Ford of Niagara Falls
Niagara Falls, NY
186 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 186 reviews
August 10, 2022
Basil service department accommodated my emergency air conditioning problem in a most timely manner. The vehicle was repaired, the service was explained and all Basil staff were most courteous. conditioning problem in a most timely manner. The vehicle was repaired, the service was explained and all Basil staff were most courteous. More
by Rondanielewicz
Employees Worked With
Cassie Soucia
Helpful July 27, 2022
This dealership sold us a used car that needed a new engine two days after we bought it. Three months later, we needed another new engine after the car died while my son was driving it. Not happy with B engine two days after we bought it. Three months later, we needed another new engine after the car died while my son was driving it. Not happy with Basil Ford Niagara Falls! More
by Jmaty
Employees Worked With
Not sure
July 22, 2022
Made appointment online for oil change. Got there early and car was taken right away. Added tire rotation, was ready in under an hour. Everyone was very nice. Got there early and car was taken right away. Added tire rotation, was ready in under an hour. Everyone was very nice. More
by Donna
Employees Worked With
Don’t remember name
June 16, 2022
SO UNPROFESSIONAL. DROVE 2 HOURS TO HAVE SOLD THE CAR. THEY HAD MY CASH OFFER AT 9AM. THEY TAKE OF THERE OWN. SO UNPROFESSIONAL WAY TO GO AMANDA!!! DROVE 2 HOURS TO HAVE SOLD THE CAR. THEY HAD MY CASH OFFER AT 9AM. THEY TAKE OF THERE OWN. SO UNPROFESSIONAL WAY TO GO AMANDA!!! More
by Lori
Employees Worked With
Amanda, Jess Basil, Cassie Soucia
June 08, 2022
Service people very hard to get a hold of on the phone. Had my truck inspected and mechanic never put on a new inspection sticker.Service people are very nice. Had my truck inspected and mechanic never put on a new inspection sticker.Service people are very nice. More
by Truck
Employees Worked With
Jess Basil
June 07, 2022
My appointment was at 845 am and waited 3 hrs for a oil change and check a leaky valve stem which I purchased in December and called them 3 times and no return phone call so when I took in to have oil chan change and check a leaky valve stem which I purchased in December and called them 3 times and no return phone call so when I took in to have oil changed I was told I had to pay for the valve stem and labor charge which was very unfair due to never getting a reply back from my salesman so it cost me $118.00 for their fault and not returning my phone calls..I called day I bought my car and was told it will reset on its own because tires were just put on well it didn't 3 more calls and no reply I kept putting air in tire at first thinking I ran over a nail but was a leaky valve stem from the day I bought it...they should be ashamed of themselves I won't ever buy there again More
by C
Employees Worked With
None
May 31, 2022
Exceptional service, fair, timely, honest, friendly, helpful, highest recommendation, epitomize good customer service…and I am not even their customer! helpful, highest recommendation, epitomize good customer service…and I am not even their customer! More
by Rlsem
Employees Worked With
Nina
May 19, 2022
Excellent service. Repairs/ recall work completed quickly with little waiting. Always excellent pricing on oil changes and other services. Repairs/ recall work completed quickly with little waiting. Always excellent pricing on oil changes and other services. More
by Rondyhay
Employees Worked With
Jess Basil, Cassie Soucia
May 01, 2022
They tried to get $2000 over list and offered $2000 under value for my trade in. The sales manager was rude and arrogant at best. I would never recommend this dealership to anyone. value for my trade in. The sales manager was rude and arrogant at best. I would never recommend this dealership to anyone. More
by tomduminuco
Employees Worked With
Jess Basil, Cassie Soucia
