Basil Ford of Niagara Falls

Made appointment online for oil change. Got there early and car was taken right away. Added tire rotation, was ready in under an hour. Everyone was very nice. Got there early and car was taken right away. Added tire rotation, was ready in under an hour. Everyone was very nice. More

SO UNPROFESSIONAL. DROVE 2 HOURS TO HAVE SOLD THE CAR. THEY HAD MY CASH OFFER AT 9AM. THEY TAKE OF THERE OWN. SO UNPROFESSIONAL WAY TO GO AMANDA!!! DROVE 2 HOURS TO HAVE SOLD THE CAR. THEY HAD MY CASH OFFER AT 9AM. THEY TAKE OF THERE OWN. SO UNPROFESSIONAL WAY TO GO AMANDA!!! More

Service people very hard to get a hold of on the phone. Had my truck inspected and mechanic never put on a new inspection sticker.Service people are very nice. Had my truck inspected and mechanic never put on a new inspection sticker.Service people are very nice. More

My appointment was at 845 am and waited 3 hrs for a oil change and check a leaky valve stem which I purchased in December and called them 3 times and no return phone call so when I took in to have oil chan change and check a leaky valve stem which I purchased in December and called them 3 times and no return phone call so when I took in to have oil changed I was told I had to pay for the valve stem and labor charge which was very unfair due to never getting a reply back from my salesman so it cost me $118.00 for their fault and not returning my phone calls..I called day I bought my car and was told it will reset on its own because tires were just put on well it didn't 3 more calls and no reply I kept putting air in tire at first thinking I ran over a nail but was a leaky valve stem from the day I bought it...they should be ashamed of themselves I won't ever buy there again More

Exceptional service, fair, timely, honest, friendly, helpful, highest recommendation, epitomize good customer service…and I am not even their customer! helpful, highest recommendation, epitomize good customer service…and I am not even their customer! More

Excellent service. Repairs/ recall work completed quickly with little waiting. Always excellent pricing on oil changes and other services. Repairs/ recall work completed quickly with little waiting. Always excellent pricing on oil changes and other services. More

They tried to get $2000 over list and offered $2000 under value for my trade in. The sales manager was rude and arrogant at best. I would never recommend this dealership to anyone. value for my trade in. The sales manager was rude and arrogant at best. I would never recommend this dealership to anyone. More

Willing to work with you to get the best deal possible. Will buy from again when in need of a car. Will buy from again when in need of a car. More

Basil Ford was professional, prompt and fair during my buying experience. I would recommend them to anyone looking to purchase a vehicle. buying experience. I would recommend them to anyone looking to purchase a vehicle. More

Fair pricing and trade in value. No pressure, respectful treatment and responsive to questions and requests. Knowledgeable and honest about the market and available alternatives. No pressure, respectful treatment and responsive to questions and requests. Knowledgeable and honest about the market and available alternatives. More