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Basil Ford of Niagara Falls
Niagara Falls, NY
194 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 194 reviews
March 09, 2022
Don't let service in your vehicle. Went in with my 1 day old F-150 for USB ports not working and they pried it off and scratched/ gouged the plastic underneath rather then compressing Went in with my 1 day old F-150 for USB ports not working and they pried it off and scratched/ gouged the plastic underneath rather then compressing the clips. USB still didn't work so they had to replace my computer. In doing so they admitted to breaking my phone mount but didn't realize that they scratched the trim around the screen and broke the vent where the phone mount was mounted. When I asked for them to fix/ replace the parts that were damaged when removing the USB port I was told that the part was to expensive and that " the USB port can not be replaced without damaging the plastic underneath" no joke that's what I was told. I brought my truck in and showed the service Manager Steve and the dealer Manager how to remove it within 10 seconds with a paper clip and no damage. Still they wouldn't admit any wrong doing or offer to fix it or even a free oil change. They did fix/ replace the vent, trim and wrote me a check for my phone mount but I was told I have to just live with the other damage that was "unavoidable" unless you're me I guess. More
by cowmando6
Employees Worked With
Steve Martino
February 01, 2022
I took my 2009 Mazda3 for its annual state inspection. They were on time and completed the work in a timely manner. Everyone I dealt with was polite and courteous and did not talk down to me. I appreciate They were on time and completed the work in a timely manner. Everyone I dealt with was polite and courteous and did not talk down to me. I appreciate that. More
by kwrob
Employees Worked With
Matthew Garner
January 18, 2022
My experience with basil Ford was great. They gave me $2,500 more for my vehicle than what I was asking for. Chris the salesman was great. He was determined to work with me to purchase this vehicle. I am $2,500 more for my vehicle than what I was asking for. Chris the salesman was great. He was determined to work with me to purchase this vehicle. I am satisfied and recommend anyone to go to basil Ford for their next vehicle. More
by J.harris79
Employees Worked With
Jess Basil
January 11, 2022
From the time we entered the Dealership we were welcomed. The manager greeted us & connected us with a wonderful Sales Representative, Blake F. His attention to asking & answering a vast array of questions t The manager greeted us & connected us with a wonderful Sales Representative, Blake F. His attention to asking & answering a vast array of questions to help make this purchase possible was key. Blake’s attention also included assistance in helping me to familiarize myself with the many features of the new car. The overall experience was positive & I would highly recommend contacting Blake at the Dealership to my friends and family if they become interested in purchasing a new vehicle. More
by The Edge
Employees Worked With
Blake Fountain, Ryan G.- Manager, Matt - Financial
