Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Basil Ford
Cheektowaga, NY
631 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
631 Reviews of Basil Ford
February 22, 2026
This is the worse place to bring your car no matter what if is a collision or for mechanical services is horrible. I got into an accident beginning of December after a month and some days my car still at th if is a collision or for mechanical services is horrible. I got into an accident beginning of December after a month and some days my car still at the dealer not done yet every time I called them no one was available except for the receptionist, she was the only nice person, but not able to help. Till today’s day I still waiting on missing parts that they never put in my car. I called to check the status and what they told me is that Dealer credit card was close and they were not able to but the missing parts that on my car. So I still waiting almost 3 months later. Also after they called me to pick up my car I have to take it to another place to have a new diagnostic because my car wasn’t driving like it was before the accident and they never fixed it I have to spend money from my packet to be able to have car in a correct way. This is not even deserve a STAR IS Frustrating. This place is not Good at all I’m not the only person going through this right now. Please think twice or more before you go to this place they are located in Walden Ave. in Cheektowaga, NY across from metro pcs and Thruway Plaza. Thank you such a bad experience Basil Dealer. More
by Jck20440
Employees Worked With
Mike Worthington, Frank Panaro, Frank Zambito, Nicole Hauser
February 17, 2026
Amazing service, amazing manager and amazing car salesman. Thank you Bill Bohn and Colin Rose for helping me find my perfect vehicle. Affordable and the color I was looking for. I've been with For salesman. Thank you Bill Bohn and Colin Rose for helping me find my perfect vehicle. Affordable and the color I was looking for. I've been with Ford for over 20 years. Amazing place , amazing , people and amazing vehicles. The best! More
by Angela
Employees Worked With
Bill Bohn and Colin Rose.
February 05, 2026
It was a pleasurable experience purchasing my new Bronco at Basil Ford .The complete process was smooth and easy . They were very helpful with finding the car I was looking for ! at Basil Ford .The complete process was smooth and easy . They were very helpful with finding the car I was looking for ! More
by Leezientek
Employees Worked With
Miroslaw Chalupka
January 07, 2026
I had an outstanding experience with the Basil Ford Customer Service Department. My vehicle had just one day left on its warranty, and they went above and beyond to fit me in right away. They made sure Customer Service Department. My vehicle had just one day left on its warranty, and they went above and beyond to fit me in right away. They made sure the repair was fully submitted and approved before the warranty expired, which saved me a major expense. A very special thank-you to Krystsina, who was absolutely wonderful to work with. She was kind, professional, and truly went to bat for me to be sure everything was taken care of. She kept me informed every step of the way and genuinely cared about helping me. It’s rare these days to find customer service that is this dedicated and thoughtful. I am so grateful for Krystsina and the entire Basil Ford team, and I highly recommend them to anyone looking for a dealership that truly puts their customers first. More
by kathleenbenson
Employees Worked With
Krystsina Chukhanen
October 20, 2025
Great dealership to deal with. Great customer service. received very fair trade-in value for my vehicle and very fair purchase price on my new vehicle. Great customer service. received very fair trade-in value for my vehicle and very fair purchase price on my new vehicle. More
by dturkovich1
Employees Worked With
Cole Wujek, Frank Zambito
