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Basil Ford

Cheektowaga, NY

4.7
595 Reviews
Call Dealership (716) 893-1000

1540 Walden Ave

Cheektowaga, NY

14225

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595 Reviews of Basil Ford

March 30, 2022

I received excellent service from the service advisor, he was polite, courteous, and very helpful, and made sure I was satisfied. More

by lanbenson@roadrunner.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Miechurski, Cassie Soucia
Report | Print
Mar 31, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

Helpful
March 28, 2022

They went above and beyond to help me remedy a brake issue with no appointment worked with Andrew at quick lane More

by Rio2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew at quicklane
Report | Print
Mar 31, 2022 -

Basil Ford responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

Helpful
March 28, 2022

Took care of my recalls and also found some other parts that needed to be replaced under warranty. More

by Tafabiny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Mar 31, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

Helpful
March 27, 2022

Easy, simple experiience in puchasing a car. Dealership handled everthing with ease. We just showed up and picked up car. More

by schlehr
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Frank Zambito
Report | Print
Mar 31, 2022 -

Basil Ford responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

Helpful
March 25, 2022

How I am treated is good with Joe Morey but others are generally trying to sell products to me and are somewhat pushy More

by Barbararose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Morey, Jess Basil
Report | Print
Mar 31, 2022 -

Basil Ford responded

Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

Helpful
March 24, 2022

Customer service was excellent. The car leasing process was quick and easy. Enjoying the new ride More

by almfh33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Rose
Report | Print
Mar 31, 2022 -

Basil Ford responded

Thank you so much for being part of the Basil family! We strive for 100% satisfaction, and it is great to see you continue to have such a positive experience. We look forward to seeing you again soon.

Helpful
March 22, 2022

Went smooth. And easy. Would shop again with Basil. Thanks again have a nice day More

by mdanyluk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Basil, Jess Basil
Report | Print
Mar 31, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

Helpful
March 21, 2022

I want to thank you for allowing me to buy this lemon from you. And selling me a useless extra warranty. And telling me that any major issues there are bring it to you for repair . Doing so telling me th More

by Ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristina you are great thank you. you do your job very well
Report | Print
Mar 31, 2022 -

Basil Ford responded

We're disappointed that you don’t feel as if we were transparent with you. Our manager would really like to speak with you more regarding this matter. Someone should be reaching out to you shortly, in the meantime feel free to contact us at basilcares@basilford.com for any further comments.

Mar 31, 2022 -

Ty responded

I am still waiting for my repair appointment next week at a dodge dealer. Still broken. I tried to trade it back to you last week but too much of a loss /roll over on my part to do so. Once repaired I will be selling it and buying a truck. If you want to buy it back that be great if not no worries. Once I ditch this thing I will change my REVIEW for you so you look better Thanks for the gas . Have a great day.

Helpful
March 19, 2022

I got the truck I wanted at a fair price. We also liked the buying process and service at Basil Toyota that we bought a Highlander from. More

by sfetzer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McClaughlin, Jess Basil, Cassie Soucia
Report | Print
Mar 31, 2022 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
March 17, 2022

Prompt courteous service. Jose was very professional and I will recommend him to my friends. More

by Casterray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José
Report | Print
Mar 17, 2022 -

Casterray responded

Thank you for taking care of my vehicle and me. Have a great day.

Helpful
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