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Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

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December 12, 2022

I Elzora Baldon, a great experience on Saturday, all the tech was ready and available. Very aware and knowledgeable, I notice that the environment has changed and doing great customer service, I love it, an More

by e2baldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have my work order in front of me, Sat/10/2022
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Jan 23, 2023 -

Basil Ford responded

Thank you for your review!

November 11, 2022

Great service, was pleasant and friendly. Will refer all my friends to their business. Well done More

by Keykeytroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department , Jess Basil, Cassie Soucia
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Nov 14, 2022 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future!

October 28, 2022

Treated very well from start to finish. And the waiting area was A+ with coffee, snacks, etc More

by steveortolano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig in the service department.
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Oct 31, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

October 26, 2022

The staff were very nice and greeting the people that were coming in plus asking them in what they can help them. More

by rosamonegro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Soucia
Report | Print
Oct 31, 2022 -

Basil Ford responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations!

October 18, 2022

Excellent caring service, highly recommend the Basil Ford Dealership Team, will continue to use the Basil Ford Dealership for my auto care needs. More

by John25oldmill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Bachert, Mike Lis, Jess Basil, Cassie Soucia
Report | Print
Oct 19, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

October 11, 2022

Great service and given in a friendly and professional way. I drive a long way to get service at Basil Ford because they have helped me keep my car in top running condition. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Oct 17, 2022 -

Basil Ford responded

Thank you so much for your positive comments, Dave! Please don't hesitate to reach out if there's anything additional we can do for you!

October 08, 2022

Fast and accurate service. I will be back with all my scheduled maintenance again. Thank you. More

by bcbarrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig , Jess Basil, Cassie Soucia
Report | Print
Oct 10, 2022 -

Basil Ford responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

October 06, 2022

Always a great experience at Basil Ford! Fast friendly and i trust them with our families vehicles ! More

by vmiller657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Oct 10, 2022 -

Basil Ford responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

September 21, 2022

Fantastic job, everything taken care of, friendly and courteous associates. Been with Basil for many years and will continue More

by Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
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Sep 26, 2022 -

Basil Ford responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it.

September 20, 2022

Very friendly, professional, diligent staff. The wait was shorter than anticipated and the waiting room is very nice. More

by mjfjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
Report | Print
Sep 21, 2022 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

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