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Basil Toyota
Lockport, NY
505 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 505 reviews
June 03, 2019
Excellent customer service, attention to detail I've been a customer of Basil Toyota for a few years and am always impressed with their Service Department. They always exceed my expectations. When I've been a customer of Basil Toyota for a few years and am always impressed with their Service Department. They always exceed my expectations. When you arrive, you are promptly met by an attendant and quickly in-process. They also texted me to keep me updated on my vehicle's status. I highly-recommend Basil Toyota - they are excellent! More
by kkeenan
Employees Worked With
Steve
Helpful May 31, 2019
Big disconnect between dealership and service department Watch out for the sales team - they will sell you all these care plan upgrades on used cars and not back them up! Each time I returned for my care pl Watch out for the sales team - they will sell you all these care plan upgrades on used cars and not back them up! Each time I returned for my care plan maintenance, they could not find the records despite the Toyota care plan card I produced. Horrible sales people. More
by alicia123
Employees Worked With
Sales team, Jess Basil
May 28, 2019
Basil if a great dealer They have great service department and friendly staff. Everyone is willing to help. Finance guy was awesome I think his name was Michael but misplaced They have great service department and friendly staff. Everyone is willing to help. Finance guy was awesome I think his name was Michael but misplaced his card. More
by Lesley
Employees Worked With
Patrick Noonan
May 27, 2019
More great service at Basil in Lockport They fit our car in fast to patch a tire despite being a holiday weekend, thank you Basil for still more of your great service They fit our car in fast to patch a tire despite being a holiday weekend, thank you Basil for still more of your great service More
by Franki129
Employees Worked With
Dave Hoffman
May 24, 2019
Knowledgeable & Friendly! They always go above and beyond at this Dealership. Checking that everything is working properly, not to mention the extras like filling the fluids. T They always go above and beyond at this Dealership. Checking that everything is working properly, not to mention the extras like filling the fluids. The Staff is very friendly, from the ladies who answer the phone, to the guys that greet you at the door, right down to the Techs/Mechanics themselves. I've purchased my vehicle here new a few years ago, and will continue to service it there, they always do a great job! Thanks everyone! More
by AnnyD123
Employees Worked With
Jim McQuade, Dan Daigler
May 19, 2019
Always great service at Basil Toyota! Everyone I have dealt with at Basil has always been friendly and courteous. They take the time for you...Your questions and concerns will always be an Everyone I have dealt with at Basil has always been friendly and courteous. They take the time for you...Your questions and concerns will always be answered. More
by Jan
Employees Worked With
Dave Hoffman
May 14, 2019
Tire exchange and 25000 service I recently had my winter tires rotated to the summer tires on 4/18 and then on 5/9, I had a 25000 mile service. Both of these appointments were made I recently had my winter tires rotated to the summer tires on 4/18 and then on 5/9, I had a 25000 mile service. Both of these appointments were made IAW my needs, and the time from when I brought the vehicle in until it was completed was very short on both occasions. The waiting area is very comfortable with coffee available. The cleanliness of the service bays is very good as well as all of the other areas. The service representatives are all pleasant and courteous. I'm very glad that I bought this car at Basil Toyota. More
by billbrum
Employees Worked With
Dave Hoffman
May 13, 2019
Great service everyone is very friendly and professional. I was in and out and everything went great I will only go there. Mike Basil is great service everyone is very friendly and professional. I was in and out and everything went great I will only go there. Mike Basil is great More
by brzipper
Employees Worked With
Jess Basil
May 11, 2019
Great dealership This dealership is hassle free from the purchase to the service. Very efficient process to bring car in for service. Appointment was smooth, on time a This dealership is hassle free from the purchase to the service. Very efficient process to bring car in for service. Appointment was smooth, on time and a very nice waiting room. Cleanest restrooms for public use that I have ever seen. Mike basil on site this day. Greeted all people in waiting room, and very nice to staff. I would recommend anyone to purchase their vehicles here. More
by Cindy y
Employees Worked With
Chris j was best salesman I ever dealt with. I believe he has changed to another area in dealership. All employees are polite and professional.
May 10, 2019
Keep my car going Bought my Rav4 at the dealership so I take it there for service. They are always on time with the car. I sit in the very nice waiting room for the sho Bought my Rav4 at the dealership so I take it there for service. They are always on time with the car. I sit in the very nice waiting room for the shortest amount of time compared to any other dealership I have experienced in the past. They do their job and never try to up-sell any service. Easy to book an appointment on line and they keep me informed with text messages on my cell phone. Waiting room coffee is a bit stale, but what the heck. More
by asisay
Employees Worked With
James Mcquade
