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Basil Volkswagen

Lockport, NY

Overview
Reviews
Vehicles
4.9
150 Reviews
Call Dealership (716) 625-4444

6179 South Transit Road

Lockport, NY

14094

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Showing 150 reviews

June 25, 2025

Amber did an excellent job answering all my questions. The service department is excellent with fast service and great prices. I choose Basil Volkswagen for great prices on vehicles and great service. More

by Ron DiNicolantonio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Demmin
Report | Print
June 18, 2025

This is my third purchase from Basil Volkswagen of Lockport. Upgraded my 2023 Atlas Cross Sport to a 2025 Atlas Cross Sport. The buying experience with Kevin H is easy, no pressure and extremely fair More

by Jax W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin H
Report | Print
June 14, 2025

Basil made buying my vehicle a pleasure. Friendly and made my purchase completely painless with me driving my new vehicle home the same day. I would recommend Basil Volkswagen without hesita More

by jgiam64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
June 12, 2025

Amber was very helpful and pleasant. The wait time was reasonable. The video was very helpful. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
April 07, 2025

Amber Demmin was extremely helpful in getting my car serviced around my travel schedule. After having trouble at other VW dealers I have been extremely happy with the support from the team at Basil CW. More

by Michaelsalmon480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Demmin
Report | Print
Apr 10, 2025 -

Basil Volkswagen responded

Thank you for the great review on Amber! We are so glad you were happy with Basil VW!

March 27, 2025

Joshua did an excellent job today. Always professional and goes beyond my expectations. I go to Basil for the service. More

by Ron DiNicolantonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
Apr 10, 2025 -

Basil Volkswagen responded

Thank you for the kind words about Joshua!

March 13, 2025

The staff is attentive and knowledgeable, both in the service department as well as in the sales group. More

by Basilvwscreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joah
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Mar 13, 2025 -

Basil Volkswagen responded

Thank you, we are always happy to help!

March 10, 2025

Easy to make appointment, service advser fully explains all recommended service. Updates sent while car in for service. More

by k.walzak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Daul
Report | Print
Mar 11, 2025 -

Basil Volkswagen responded

Thank you for the kind review! I'm pleased to hear that you appreciated our service. It's important that our customers are happy with the work we do, so it makes my day when I get feedback like this.

February 22, 2025

I would like to thank Basil Volkswagens service department especially Joshua Daul and Joseph Manko for all their help in getting my vehicle repaired in a timely manner, I stand firm on saying Basil More

by garykaz0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Daul, Joseph Manko , Cassie Soucia, Jen Wisniewski
Report | Print
Feb 24, 2025 -

Basil Volkswagen responded

Thank you for your great review! We are so glad Josh & Joe took great care of your vehicle!

February 20, 2025

Service dept did a fine job. They were very kind and courteous. They explained the work to be done. Had it done within the reasonable amount of time did a great job. More

by mmurph22451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Report | Print
Feb 20, 2025 -

Basil Volkswagen responded

Thank you for the kind words!

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