Basil Volkswagen

Octaviano Alvarado did an excellent job answering all my questions and serviced the car in a timely manner keeping me updated. I go to Basil for the great prices and service. questions and serviced the car in a timely manner keeping me updated. I go to Basil for the great prices and service. More

Basil VW has always been upfront and honest with us and our ‘23 atlas. They are on a very short list of dealers that I would actually consider and trust to work on my vehicle. Also Amber (service adviser our ‘23 atlas. They are on a very short list of dealers that I would actually consider and trust to work on my vehicle. Also Amber (service adviser) I worked with was absolutely amazing. More

My first online car buying experience was enhanced by the great customer service and follow through at Basil. Living in Irondequoit, I didn't find a great selection locally within my budget. Hence, working o great customer service and follow through at Basil. Living in Irondequoit, I didn't find a great selection locally within my budget. Hence, working online turned out to be the best buying option. I work with Amber Smith and had a tremendous experience. She was knowledgeable, had the asnwers to my questions, made sure that the process was all in place when I arrived at the dealership. She even returned the car rental for me. Steve from finance was equally prepared and work a deal that fit my needs. This was a great buying experience and I would recommend Basil and the team to anyone wanting to purchase a Volkswagen. Allan Richards More

Great and friendly service. In and out on time! All questions answered to my satisfaction. In and out on time! All questions answered to my satisfaction. More

Nice exoerience working with basil lockport Honest and fair. I dont often say that. I will be back fair. I dont often say that. I will be back More

Accommodating for appointments. Vehicle ready when promised. Only necessary maintenance performed . Answered all questions re oil usage Vehicle ready when promised. Only necessary maintenance performed . Answered all questions re oil usage More

Courteous staff service and repairs are done in a timely manner overall I'm happy with my Basil VW experience manner overall I'm happy with my Basil VW experience More

Always professional and courteous. Everything is explained, A1 workmanship and the free car wash is a nice bonus. Everything is explained, A1 workmanship and the free car wash is a nice bonus. More

Amber did an excellent job answering all my questions. The service department is excellent with fast service and great prices. I choose Basil Volkswagen for great prices on vehicles and great service. The service department is excellent with fast service and great prices. I choose Basil Volkswagen for great prices on vehicles and great service. Thank you Ron DiNicolantonio More

This is my third purchase from Basil Volkswagen of Lockport. Upgraded my 2023 Atlas Cross Sport to a 2025 Atlas Cross Sport. The buying experience with Kevin H is easy, no pressure and extremely fair Lockport. Upgraded my 2023 Atlas Cross Sport to a 2025 Atlas Cross Sport. The buying experience with Kevin H is easy, no pressure and extremely fair. The service department has always had excellent service - 10/10. If you’ve never considered a Volkswagen, please stop in and see Kevin.. More