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Basil Volkswagen

Lockport, NY

4.9
151 Reviews

6179 South Transit Road

Lockport, NY

14094

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Showing 151 reviews

July 14, 2025

Always professional and courteous. Everything is explained, A1 workmanship and the free car wash is a nice bonus. More

by rbhoffman-condor
Recommend Dealer
Yes
Employees Worked With
Service Departmeny
June 25, 2025

Amber did an excellent job answering all my questions. The service department is excellent with fast service and great prices. I choose Basil Volkswagen for great prices on vehicles and great service. More

by Ron DiNicolantonio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Demmin
Jun 30, 2025 -

Basil Volkswagen responded

Thank you for the great review of our service department Ron!

June 18, 2025

This is my third purchase from Basil Volkswagen of Lockport. Upgraded my 2023 Atlas Cross Sport to a 2025 Atlas Cross Sport. The buying experience with Kevin H is easy, no pressure and extremely fair More

by Jax W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin H
Jun 30, 2025 -

Basil Volkswagen responded

We are so glad you like your new Atlas Jax! Kevin H is really the best!

June 14, 2025

Basil made buying my vehicle a pleasure. Friendly and made my purchase completely painless with me driving my new vehicle home the same day. I would recommend Basil Volkswagen without hesita More

by jgiam64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
Jun 30, 2025 -

Basil Volkswagen responded

Thank you for the great review!

June 12, 2025

Amber was very helpful and pleasant. The wait time was reasonable. The video was very helpful. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Jun 30, 2025 -

Basil Volkswagen responded

Amber really is the great and we are so glad she was able to help you with your vehicle!

April 07, 2025

Amber Demmin was extremely helpful in getting my car serviced around my travel schedule. After having trouble at other VW dealers I have been extremely happy with the support from the team at Basil CW. More

by Michaelsalmon480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Demmin
Apr 10, 2025 -

Basil Volkswagen responded

Thank you for the great review on Amber! We are so glad you were happy with Basil VW!

March 27, 2025

Joshua did an excellent job today. Always professional and goes beyond my expectations. I go to Basil for the service. More

by Ron DiNicolantonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Apr 10, 2025 -

Basil Volkswagen responded

Thank you for the kind words about Joshua!

March 13, 2025

The staff is attentive and knowledgeable, both in the service department as well as in the sales group. More

by Basilvwscreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joah
Mar 13, 2025 -

Basil Volkswagen responded

Thank you, we are always happy to help!

March 10, 2025

Easy to make appointment, service advser fully explains all recommended service. Updates sent while car in for service. More

by k.walzak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Daul
Mar 11, 2025 -

Basil Volkswagen responded

Thank you for the kind review! I'm pleased to hear that you appreciated our service. It's important that our customers are happy with the work we do, so it makes my day when I get feedback like this.

February 22, 2025

I would like to thank Basil Volkswagens service department especially Joshua Daul and Joseph Manko for all their help in getting my vehicle repaired in a timely manner, I stand firm on saying Basil More

by garykaz0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Daul, Joseph Manko , Cassie Soucia, Jen Wisniewski
Feb 24, 2025 -

Basil Volkswagen responded

Thank you for your great review! We are so glad Josh & Joe took great care of your vehicle!

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