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Basil Volkswagen
Lockport, NY
159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 159 reviews
October 02, 2026
My second time with Nick Withers, and am just as satisfied as the first. He understood my situation was in and worked with me and all needed to be involved. I had a feeling of relief when left the d satisfied as the first. He understood my situation was in and worked with me and all needed to be involved. I had a feeling of relief when left the dealership. I recommend every one to visit with Nick and tell him Elaine G sent you.. More
by newowner
Employees Worked With
I surely wish I remembered the name of the guy did the finance paper work, but he was as nice and sits across from Nick, All sales people and service people are such a pleasure to be with.
August 21, 2026
Octaviano Alvarado did an excellent job answering all my questions and serviced the car in a timely manner keeping me updated. I go to Basil for the great prices and service. questions and serviced the car in a timely manner keeping me updated. I go to Basil for the great prices and service. More
by Ron DiNicolantonio
Employees Worked With
Mark Gonzales Service Manager
July 06, 2026
Basil VW has always been upfront and honest with us and our ‘23 atlas. They are on a very short list of dealers that I would actually consider and trust to work on my vehicle. Also Amber (service adviser our ‘23 atlas. They are on a very short list of dealers that I would actually consider and trust to work on my vehicle. Also Amber (service adviser) I worked with was absolutely amazing. More
by Bry
Employees Worked With
Amber
June 18, 2026
My first online car buying experience was enhanced by the great customer service and follow through at Basil. Living in Irondequoit, I didn't find a great selection locally within my budget. Hence, working o great customer service and follow through at Basil. Living in Irondequoit, I didn't find a great selection locally within my budget. Hence, working online turned out to be the best buying option. I work with Amber Smith and had a tremendous experience. She was knowledgeable, had the asnwers to my questions, made sure that the process was all in place when I arrived at the dealership. She even returned the car rental for me. Steve from finance was equally prepared and work a deal that fit my needs. This was a great buying experience and I would recommend Basil and the team to anyone wanting to purchase a Volkswagen. Allan Richards More
by university840
Employees Worked With
Jess Basil, Cassie Soucia, Jen Wisniewski
June 25, 2025
Amber did an excellent job answering all my questions. The service department is excellent with fast service and great prices. I choose Basil Volkswagen for great prices on vehicles and great service. The service department is excellent with fast service and great prices. I choose Basil Volkswagen for great prices on vehicles and great service. Thank you Ron DiNicolantonio More
by Ron DiNicolantonio
Employees Worked With
Amber Demmin
