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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

October 06, 2023

Thanks Baits Nissan Experience is good i like bait Nissan i like way of service More

by nusratsiddiqui06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
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Oct 06, 2023 -

Bates Nissan responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

October 06, 2023

Always a great experience. Great customer service from the time I schedule my appoint until I pick up my vehicle. Yesterday I used the shuttle to get back to work while my car More

by Viv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis (shuttle driver), Alex (service technician), Austin Miller
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Oct 08, 2023 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

October 06, 2023

When I walked in the service department I was greeted and ask what help I needed. Told me there was a special reduced price on oil charges. Which I told him I had the service contract. Very nice man. Whe More

by DIANAPOWEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
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Oct 08, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

October 05, 2023

Everything was good just had to wait 3 hours and I thought it would only take 2 hours More

by Monicam.36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Austin Miller
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Oct 06, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for your patience and for choosing Bates Nissan!

October 05, 2023

Excellent customer service and thanks for providing the video of my car that explains every detail of the services👏 More

by Oscar373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 06, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 02, 2023

I have been coming to this dealership for many many years to purchase vehicles and have them serviced as well. Austin has been instrumental in helping me solve any problem or concern I had and was very profe More

by dabrown1511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 03, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Austin here at Bates Nissan. We appreciate your business and hope to see you again soon!

October 02, 2023

Workers were very pleasant and did not take long they also kept me informed with everything More

by Patriciabrown1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Oct 03, 2023 -

Bates Nissan responded

Patricia, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

October 02, 2023

I have never been anything but EXTREMELY HAPPY with the service I receive from Bates Nissan. More

by MICHAEL B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
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Oct 03, 2023 -

Bates Nissan responded

Thank you, Michael! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

September 29, 2023

Great customer service the staff was very cordial and assisted me in getting my issue resolved on the spot. More

by sande2460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree, Marshall Egson
Report | Print
Sep 29, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 29, 2023

My wife kept this appointment at 3:30 on a Monday. She had telephoned to set up the appointment on Friday or Saturday The service dept. did not have a record of her call when she arrived, but told More

by JMWILSON-WDT
Recommend Dealer
Yes
Employees Worked With
no employees worked on the truck
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Oct 01, 2023 -

Bates Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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