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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

September 29, 2023

The Service Advisor Nate is a consummate professional and dedicated associate. The receptionist Rebecca has an angelic personality, and is cordial, and polite. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
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Sep 29, 2023 -

Mark responded

Service Advisor Tyler Linderman is a sensational and outstanding Associate. Service Advisor Miller is excellent.

Sep 29, 2023 -

Bates Nissan responded

It has been a pleasure serving you, Mark. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

September 28, 2023

Easy to make appointments. ..did service I requested..went over what was done..easy checkout process More

by VITOJR69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Sep 29, 2023 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 28, 2023

The most friendly dealership I've ever had the pleasure of doing business with. Will definitely recommend to others.👌 More

by brendadoyle809
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Kevin Adams, Tremayne "Trey" Evans, Clay O'Dell, Kevin Perez
Report | Print
Sep 29, 2023 -

Bates Nissan responded

Thank you, Brenda! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

September 27, 2023

The service person was very professional and helpful and gave me tips on how to keep my vehicle on the road 🙂 More

by CRAIGCLARK5479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Sep 28, 2023 -

Bates Nissan responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, Craig, and we hope to hear from you soon.

September 27, 2023

The staff was very nice they made me feel like a valued client Carsyn Webb was wonderful More

by quintwin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carsyn Webb , Andre Nash
Report | Print
Sep 28, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

September 27, 2023

They were very accommodating to me and my needs. They were respectful with my budget. More

by ANGIE_ORTIZ11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Kevin Adams, Kevin Perez
Report | Print
Sep 28, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Angie, and we look forward to working with you again.

September 26, 2023

They are Easy to deal with they gives you good service on the best prices that you can find here in Killeen of all dealers bates Nissan is the best More

by Dadafriffiths1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Sep 27, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 27, 2023 -

Dadafriffiths1992 responded

Thank you

September 26, 2023

Initial was one line and they ended up saying two lines are needed to repair the ac More

by Mukulneb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Sep 30, 2023 -

Bates Nissan responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

September 21, 2023

Very good service, I felt very comfortable sending my wife in with out me being thete More

by Keving0966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Sep 22, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

September 21, 2023

Tyler was super helpful and solved the issue. He was respectful and made sure I was updated on everything More

by WILLIEP2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Sep 22, 2023 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tyler met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

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