Bates Nissan

Mark Williams was really good he worked with us all the way when we had a few set backs.I would refer anyone to go to Bates Nissan way when we had a few set backs.I would refer anyone to go to Bates Nissan More

I bought 2 items. Both items were different compared to what I was told on the phone when I ordered them. The first item was a hitch receiver which I was told would include the ball as well; which it did n what I was told on the phone when I ordered them. The first item was a hitch receiver which I was told would include the ball as well; which it did not. However, that doesn't bother me as much because it isn't a defect on the item, it just included one less thing then I was told. However, the second item is what my wife and I had the bigger issue with. The second item were floor mats. We were told on the phone on 2 different occasions that the rear mats would cover the entire floor board. However, once we got the item it didn't cover the middle floorboard nor did it cover under the seat; which is relivent when the rear seat is in the up position. This is something that I plan to contact the parts office about in the morning regarding the request of a refund on the mats. Something that also confused me that I have had other dealerships offer in the past is that I would've had to pay for installation on an item (hitch receiver) for which I told the sales person I was going to buy (told during the moment of the sale) from them in less than a week. The reason I couldn't buy that exact moment was due to scheduling conflicts and indication that it wouldn't be an issue. Not everything was poor. Everyone we talked to were very nice and helpful, even if we didn't get what we were origionally described in the end. More

They were so helpful. I came in with a nail in my tired and my lock for my tires was not working... needkesee to say they took care of me very well. Thanks again Bates Nissan and my lock for my tires was not working... needkesee to say they took care of me very well. Thanks again Bates Nissan More

Always a great experience in coming to this dealership for my service needs. They know who are when you first pull into the service department. for my service needs. They know who are when you first pull into the service department. More

Thank you Loab Burke for being so awesome and listening to what I wanted. You truly have a gift at what you do. Kevin Adams is a True General Manager and goes above and beyond for an excellent experience. to what I wanted. You truly have a gift at what you do. Kevin Adams is a True General Manager and goes above and beyond for an excellent experience. More

Excellent service, kept me updated and informed throughout the service on my car. I appreciate the hard work and the help fixing the car. Thank you. throughout the service on my car. I appreciate the hard work and the help fixing the car. Thank you. More

Very efficient - courteous - did a great job on servicing my Rogue! I am confident the job was “ done right” ! Service agent kept me informed of the progress of service on my Rogue! my Rogue! I am confident the job was “ done right” ! Service agent kept me informed of the progress of service on my Rogue! More

Superb Service in every respect. All of you treats me as though I am a family member of Nissan. You always exceeds my expectations. Keep Up the type of Service You Always show me! Dave & Eva Campbell though I am a family member of Nissan. You always exceeds my expectations. Keep Up the type of Service You Always show me! Dave & Eva Campbell More

outstanding customer service I want to say thank you for helping me to understand my extended warranty on my car which saved me thousands of dollars. I truly thank you. I want to say thank you for helping me to understand my extended warranty on my car which saved me thousands of dollars. I truly thank you. More

Tyler is always professional and takes the time to fully explain the issue. He also explains the warranty/pricing possibilities that might arise.Great service. explain the issue. He also explains the warranty/pricing possibilities that might arise.Great service. More