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Bates Nissan

Killeen, TX

4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

June 24, 2020

Bates Nissan Service Review Bates Nissan has a fast and clean Service Deportment. Their Service Writers are right on the spot, getting you checked in quickly so that the servic More

by Buddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Veal, Joshua "Josh" Snyder
Jun 25, 2020 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 24, 2020

The service was exceptional. The receptionist at the front desk is very friendly and nice to talk to! But this whole staff is Very professional More

by lynjen36
Recommend Dealer
Yes
Employees Worked With
Amiee Hearn
Jun 25, 2020 -

Bates Nissan responded

It's great to hear that the service team provided such an excellent experience! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bates Nissan!

June 24, 2020

Excellent Service Excellent support although there was some unforeseen challenges, Nate Murphree representative to company to the highest level possible. He provided a More

by RICKY.DAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amiee Hearn, Nathaniel "Nate" Murphree
Jun 25, 2020 -

Bates Nissan responded

Thank you so much for your kind words for Nate, and for taking the time to leave us this wonderful feedback!

June 24, 2020

The salesmen are very knowledgeable. Finance staff was amazing . I will not from Bates Nissan in the future. Thank you so much for their customer service More

by RBARNESIII73
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Tremayne "Trey" Evans, Kevin Perez
Jun 25, 2020 -

Bates Nissan responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bates Nissan!

June 24, 2020

Friendly people, and a great salesman, I love my new car. I’m glad I came in when I did, and enjoyed working with everyone. More

by phdeamicis54
Recommend Dealer
Yes
Employees Worked With
David Vahrenkamp, Tremayne "Trey" Evans
Jun 25, 2020 -

Bates Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

June 24, 2020

Terrible service, issue has not been resolved. Customer service and technicians were extremely rude and not caring about issue. Was told i would receive refund for towing but never did. More

by pachu1441
Recommend Dealer
No
Employees Worked With
Tyler Linderman, Amiee Hearn
Jul 12, 2020 -

Bates Nissan responded

Hi Paul, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. I will have management reach out to you. Please send us back the best contact info.

June 24, 2020

Good service by my sales person but Horrible by management. My truck was hit but the employee and call I got was nothing. I had to reschedule all my appointments to move because my truck was bein More

by kewinaugustin
Recommend Dealer
No
Employees Worked With
Tremayne "Trey" Evans, Tyler Linderman, Amiee Hearn, Kevin Perez
Jul 11, 2020 -

Bates Nissan responded

Hi, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully we can get to the bottom of this.

June 22, 2020

We are pleased with all the great service Bates Nissan family has given us. Everyone is friendly and I like that they explain everything until we understand, Thank you. More

by S.MICKEY74
Recommend Dealer
Yes
Employees Worked With
Joshua "Josh" Snyder, Tremayne "Trey" Evans, Tyler Linderman, Amiee Hearn, Nathaniel "Nate" Murphree
Jun 22, 2020 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 21, 2020

Great customer service, was able to understand and meet my needs to get me into a new car. Went above and beyond for my satisfaction. More

by Tony C.
Recommend Dealer
Yes
Employees Worked With
Michael Veal, Joshua "Josh" Snyder, Kevin Perez
Jun 22, 2020 -

Bates Nissan responded

Thank you, Tony! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

June 18, 2020

quick professional quality workmanship on my Rogue It was nice after being on shelter in place for so long to finally be able to go out. Got my hair cut this week, went on a doctor apt, did actual groc More

by HDEGARMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Veal
Jun 19, 2020 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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