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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

August 23, 2023

the personnel is very courteous and very professional. the work was done quickly and the kept me updated about the status of the work. great crew! More

by dominicanjcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
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Aug 24, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 21, 2023

Very excellent service thank you so much will recommen it for everyone, so happy about everything More

by JOSETONITO93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Aug 21, 2023 -

Bates Nissan responded

Jose, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 18, 2023

The work was sooner than promised. Everyone was very professional. I advised them that the car was very clean, and they returned it without a smudge. More

by rdth56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Aug 21, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 18, 2023

Had a state safety or a state inspections completed within 30 minutes of my arrival that afternoon. More

by Chucksquaredance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
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Aug 21, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 16, 2023

No bull, expedient service even with 3-digit temperatures, and no hidden fees. Total time I spent in the office was about an hour - plus or minus 5 minutes More

by timothy_molina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Williams
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Aug 17, 2023 -

Bates Nissan responded

Timothy, thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 16, 2023

For a smaller NISSAN Company, BATES rates very high with me for service and professionalism. THANK YOU Bates for treating like I'm special. More

by VEELEAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not all empoyees, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
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Aug 17, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

Aug 17, 2023 -

VEELEAH responded

So far I am very pleased with the service, have no complaints.

August 16, 2023

My appt was at 11. 00 I sat there until after 1.00pm just got an oil change not good More

by PHARMNAR53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wilma Acosta, Andre Nash, Kevin Adams, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Joshua "Josh" Snyder, Marshall Egson, Paige Gordon
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Aug 20, 2023 -

Bates Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 14, 2023

I had an amazing experience buying my first ever new car . Rain was very helpful and knowledgeable. She made it such an easy process! More

by Sydney.leimer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis "Rain" Barcinas
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Aug 14, 2023 -

Bates Nissan responded

It's great to hear that Rain was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

August 12, 2023

Great experience and great customer service timely, always contacted, professionals at all time and helpful thank you More

by CHRIS.FAJARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Aug 14, 2023 -

Bates Nissan responded

Thank you, Chris, for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

August 08, 2023

Although the dealership replied, to a message sent them the night before, it ended up not being until a few minutes before I got to the dealership. However, the sales rep took care of me and got every comp More

by GYDZTodd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Alexis "Rain" Barcinas
Report | Print
Aug 10, 2023 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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