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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

August 08, 2023

They were ready exactly on time for my car. There was no muss, no fuss. They asked for questions, took my keys and were finished right on time. They used exactly the right amount of oil and it More

by wgb3971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Austin Miller
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Aug 10, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 07, 2023

The dealership was polite, prompt, and expressed good communication before, during, and after all the services More

by David.danmierjr95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
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Aug 10, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business, David, and hope to see you again soon!

August 05, 2023

This place is rip off my wife bought 2021 from these very bad pepole and it broke down on highway in 100 degree temp with our small kids 2 wks after purchase. 30 thousand dollar lemon and mark willams was ve More

by rickhyde873
Recommend Dealer
No
Employees Worked With
Mark Williams
Report | Print
Aug 08, 2023 -

Bates Nissan responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 04, 2023

Your Staff has always provided the best of service in keeping my two vehicles safe; translation, keeping my family safe as well. More

by Davejan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Aug 05, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

August 03, 2023

I always feel like the most valued customer they have, the staff is always so friendly and eager to help. I really appreciate appreciate my service writer Tyler. He seems to go out of his way to make my e More

by Johnnyangel65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Aug 04, 2023 -

Bates Nissan responded

Thanks for sharing about your experience with Tyler here at Bates Nissan. We appreciate your business and hope to see you again soon!

August 01, 2023

The service department has always been friendly and accommodating. I know I can trust them to take care of my car. More

by KARINJWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Austin Miller, Marshall Egson
Report | Print
Aug 02, 2023 -

Bates Nissan responded

KARIN, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

August 01, 2023

Great experience from all staff interactions. Everyone was kind and very professional. My service guy really went the extra mile for me. More

by J. Adger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Aug 02, 2023 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

July 29, 2023

The dealership personnel were friendly and professional. This was the easiest car buying process I have ever had. More

by TEWOE0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Mark Williams, Tremayne "Trey" Evans, Clay O'Dell, Kevin Perez, Alexis "Rain" Barcinas
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Jul 31, 2023 -

Bates Nissan responded

Here at Bates Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

July 29, 2023

Mark Williams was very helpful and gave me a straight price breakdown with no nonsense. I would recommend him and plan to contact him again in the near future. More

by Warhorse119
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Williams
Report | Print
Jul 31, 2023 -

Bates Nissan responded

It's great to hear that Mark was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

July 27, 2023

As always Tyler did an excellent job taking care of our car. Kept us updated and communicated very good. More

by buker2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jul 28, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tyler and our team, and we look forward to working with you again.

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