Back

Bates Nissan

Killeen, TX

4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
Contact Dealership

5501 E Central Texas Expressway

Killeen, TX

76543

Directions

By Type

Showing 1,356 reviews

July 18, 2023

Courtesy and professional service throughout the maintenance of my vehicle. I especially enjoyed watching the inspection of my vehicle on video. More

by MAXIMA200756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Jul 19, 2023 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 18, 2023

Service Advisor Austin Miller is sensational, and Bates Nissan is number 1. All of the Service Advisors and Receptionists are outstanding. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Jul 19, 2023 -

Mark responded

The Service Advisor Tyler Linderman is a born leader and global business professional. The Receptionist Rebecca, is an angelic person, and an altruistic professional. The Service Advisor Murphree, is an excellent professional. The Service Advisor Egson, is a humble professional, and dedicated Associate. Mike Rask is an outstanding professional. Tyler Linderman is simply a magnificent and sensational professional. Austin Miller demonstrates superb interpersonal communication skills, and he is a marvelous associate.

Aug 01, 2023 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear Austin was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 17, 2023

I wish Alisha were included in this survey. She was the one who sold me the vehicle. Had it been another salesman, I may not have purchased. I hope she got a decent cut from the sale. It was Al More

by Hannah.hymas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alisha-5 star, Andre Nash
Jul 18, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business, Hannah, and hope to see you again soon!

July 15, 2023

This has been my favorite Dealership over the years. Has always had great employees thats always willing to give you answers to questions they are like one big Family.They are worth the drive if you’re More

by VIVAK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell, Marshall Egson
Jul 17, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

July 14, 2023

Never had any issue with Bates Nissan! Tyler was very friendly and worked with me to make sure I got what I needed. Everything was really affordable and service was always conducted transp More

by Scheurertanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Jul 15, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 10, 2023

Austin checked me in and out. Dante did the work and videoed the detailed inspection. These guys are good. Quick, efficient, and complete. I appreciate their professionalism. Nice More

by MCHLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante, Austin Miller, Joshua "Josh" Snyder
Jul 10, 2023 -

Bates Nissan responded

Thank you for this fantastic five-star review. It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We look forward to sharing your compliments with Austin and our crew. Thank you for choosing Bates Nissan!

July 07, 2023

Marshall is professional and courteous and thank you for your help. very good experience looking foward to my next visit More

by whinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Jul 10, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Marshall had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

July 05, 2023

They do a good job when I take my vehicle in there. I recommend them. More

by littlenurse73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Jul 06, 2023 -

Bates Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 05, 2023

The seat frame failed. It was clearly not excluded from the Nissan Gold Warranty I purchased when I purchased rogue new. Nissan refusal to warranty this part is clearly a v More

by GRIFFINJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Jul 06, 2023 -

Bates Nissan responded

Jack, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 05, 2023

It was a pleasure to do business with Mr. Nash very courteous and friendly overall my experience with the Finance department as well as the sales department was very good. I would recommend a More

by angelaf77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash
Jul 06, 2023 -

Bates Nissan responded

Angela, Thank you for your very kind review. Andre and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

...
17
...