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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

July 05, 2023

Tyler worked with us to reduce the cost of necessary repairs. We are forever grateful. Thanks so much! More

by lori33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
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Jul 06, 2023 -

Bates Nissan responded

Lori, Thank you for your business and this review. We're happy to hear Tyler and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 04, 2023

Austin was very helpful. .. staff are always friendly..thank you!! Love the video feedback!! Excellent service! More

by Ginac441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis!, Austin Miller
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Jul 04, 2023 -

Bates Nissan responded

It has been a pleasure serving you, Gina. Quality customer service is always our number one priority, and we're happy to hear that Austin met your expectations. Thank you again for choosing Bates Nissan; we look forward to having you as one of our valued customers for many more years to come, Gina.

Jul 04, 2023 -

Ginac441 responded

Your welcome... and thank you!!

July 01, 2023

Nate did a great job listening to my questions and answered my questions.The AC is working very well Considering the heat. More

by Sherylrogers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
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Jul 04, 2023 -

Bates Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Nate delivered such a great experience!

June 28, 2023

Every time I’ve come in the staff has been super helpful and made legit recommendations for my car. More

by OTTER32578
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Austin Miller
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Jun 29, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

June 27, 2023

Waited an hour and a half for an oil change and was told Austin was on lunch so they had to take it to a different part of nissan. Unsure why I was scheduled with someone taking lunch having to wait extra f More

by cheyannec10030102
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Austin Miller
Report | Print
Jul 01, 2023 -

Bates Nissan responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 27, 2023

Service was good! Thank you for being flexible regarding making an appointment. We appreciate it! More

by Nina.bible
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
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Jun 28, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department, Nina! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 24, 2023

The dealership was amazing! We purchased our vehicle sight unseen. I called them and was very specific in our wants and non-negotiables. The dealership went above and beyond to More

by oscarandjess
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carsyn (not sure of her last name). , Andre Nash, Kevin Perez, Joshua "Josh" Snyder
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Jun 26, 2023 -

Bates Nissan responded

Thanks for your feedback on your recent visit to Bates Nissan. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

June 22, 2023

I only visited the dealership to get my state inspection done on my vehicle, everyone was nice. More

by lan_usm
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
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Jun 22, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 21, 2023

Great service. Great personal. Look at all the cars I have purchased through Bates Nissan and you will know my feelings. More

by BRADLEYLISENBE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
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Jun 22, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

June 16, 2023

Bates Nissan is a fantastic dealership! I have had nothing but good service there. Josh, Red, and KP all provided excellent, professional, and helpful service. I highly recommend the More

by Kelynson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon "Red" Kerschner, Kevin Perez, Joshua "Josh" Snyder
Report | Print
Jun 16, 2023 -

Bates Nissan responded

Thank you for your kind words for Josh and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

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