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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

January 23, 2024

Service department was very polite, professional, very helpful and work was completed in a timely manner. More

by Carjs7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 25, 2024 -

Bates Nissan responded

Hi Carjs7, thank you for taking the time to leave a review for us at Bates Nissan, Inc.. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 22, 2024

Took care of some of my issues in a timely manner. Tyler was very knowledgeable. More

by MARON.SAMUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jan 24, 2024 -

Bates Nissan responded

Maron.samuel, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 19, 2024

everyone was very helpful in helping me find a new car. they knew exactly what i was looking for More

by REEM ABDELAZEEM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Divina, Clay O'Dell
Report | Print
Jan 23, 2024 -

Bates Nissan responded

Reem Abdelazeem, we're happy you found our staff to be so supportive during your experience here at Bates Nissan, Inc.. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 18, 2024

They were very professional, treated me with respect, and welcomed me with open arms. Love the way they handle business. They kept me informed. I love how I was able to watch the inspection through video. I More

by Becomingthepoullards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Jan 23, 2024 -

Bates Nissan responded

Becomingthepoullards, we're happy you found our staff to be so supportive during your experience here at Bates Nissan, Inc.. Reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 18, 2024

Again, the Bates crew all pitched in to quickly, efficiently and cheerfully find me and complete the best deal i needed. More

by tjenkerson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon "Red". , Joshua "Josh" Snyder
Report | Print
Jan 23, 2024 -

Bates Nissan responded

Hi Tjenkerson, thank you for taking the time to leave a review for us at Bates Nissan, Inc.. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 18, 2024

The service video was very good. The wait time was a little long. Very good service overall. More

by willieearljohnson1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 23, 2024 -

Bates Nissan responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 16, 2024

Sales manager was very rude, I spent 29. 000.00 cash and couldn't get a free oil change More

by STACYJOMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wilma Acosta, Mike Rask, Kevin Perez, Austin Miller, Marshall Egson
Report | Print
Jan 17, 2024 -

Bates Nissan responded

Stacy, we are truly sorry for the unsatisfactory interaction you experienced with one of our Sales Managers. Providing truly exceptional customer service is fundamental to our dealership's values, and it causes us great distress to learn that we did not live up to those standards in your case. After researching your transaction, we do see where the Maintenance Plan, which offers numerous advantages such as regular oil changes and tire rotations, was discussed and offered to you. However, documents also show that you opted not to include this plan in your initial purchase. Although we recognize that your total expense reached $29,000, we wish to reassure you that our pricing structures and promotions maintain consistency throughout our establishments regardless of whether customers finance their purchases or pay in full using cash. To make amends for the inconvenience you endured, we have enrolled you into our MyNissan loyalty program as part of our gesture of kindness. At present, we are running a promotion called 'Buy 3 Oil Changes & Get 4th Free!' This promotion is ongoing and guarantees that as long as you continue to bring your vehicle into Bates Nissan for oil change services that your fourth oil change will be offered completely complimentary. Again, we convey our most genuine regrets concerning what transpired and guarantee that we are taking appropriate measures to prevent comparable events from recurring. Best regards, Wilma Acosta, OLM

January 14, 2024

Everything went well. Appointment took longer then usual, I am usually done in about a hour but this time it took longer. More

by Watson3us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Watson3us, we're thrilled to hear that your recent appointment with us went smoothly, despite running slightly longer than anticipated. While we understand that your typical wait time is shorter, please rest assured that our technicians take their time to ensure every detail is addressed accurately, especially when dealing with complex repairs. Your satisfaction remains our primary goal, and we thank you for entrusting us with your car care needs. Should you require further assistance, please do not hesitate to reach out to us anytime. Thank you again for choosing us; we truly appreciate your loyalty.

January 12, 2024

Great service and fast. Great customer service. Service Manager Tyler was exceptional. All employees always said good morning and asked if I needed anything. More

by KCASEY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jan 16, 2024 -

Bates Nissan responded

KCasey3, thank you for your kind words! We pride ourselves on providing top-notch service and a welcoming environment, and we're thrilled that our efforts met and surpassed your expectations. Tyler and the rest of our team take great pride in greeting our guests cordially and ensuring that each guest receives a truly exceptional experience during each visit with us. We appreciate your business and look forward to seeing you again soon!

January 08, 2024

I wasn't given a locking lug key set with my brand new vehicle purchase. I came in and was charged labor to take off and replace the lugs with non locking lugs. I was also offered to BUY a set for my bran More

by ben.shelton85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Miller
Report | Print
Jan 16, 2024 -

Bates Nissan responded

We are sorry to hear this happened. I am looking closer into this matter for you.

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