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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

April 21, 2023

Great place to take your vehicle for service. Awesome workers. Highly recommend Bates Nissan service department More

by GRPDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Apr 22, 2023 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

April 17, 2023

Today, I visited Bates Nissan to ask a question about extended warranties. I spoke to Andre Nash, Sales Manager. He was very professional and knowledgeable of his job and duties. Customer service is impr More

by VSOTOIII
Recommend Dealer
Yes
Employees Worked With
Andre Nash
Report | Print
Apr 17, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Andre, and we look forward to working with you again.

April 15, 2023

It was nice to get a text that showed a video of my vehicle being worked on! Great communication! More

by gen1279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Apr 16, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

April 10, 2023

Great customer service in a timely manner. Would definitely recommend to anyone with service needs. More

by CPAGEL01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Clay O'Dell, Jeremiah Phillips, Marshall Egson
Report | Print
Apr 11, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 06, 2023

Great service and excellent customer service from Marshall from beggining to end. Excellent service from everyone. More

by Osch0823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Apr 07, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 05, 2023

Very professional and very simple to do a purchase, excellent service, i really recommend it!! More

by luist_jr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Mark Williams, Tremayne "Trey" Evans, Clay O'Dell, Kevin Perez, Jeremiah Phillips, Devin Williams Wilson, Alexis "Rain" Barcinas, Ben Amos, Joshua "Josh" Snyder
Report | Print
Apr 06, 2023 -

Bates Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

April 04, 2023

Mike was helpful throughout the process, he was informative and knowledgeable about the work order. He kept me in the loop about the work being done on my vehicle. More

by afakasimao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Austin Miller, Marshall Egson
Report | Print
Apr 05, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 03, 2023

They were fast and very efficient. The people were very polite and helpful. It was a good experience. More

by JOYCE1148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Apr 04, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

Apr 05, 2023 -

Bates Nissan responded

Joyce1148, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

March 30, 2023

Everything was excellent. A tech by name of Nick sent me a video going over his service provide. Excellent service. More

by Luis E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Apr 02, 2023 -

Bates Nissan responded

Hi Luis E., we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 28, 2023

Dealing with Bates Nissan was a great experience everything was smooth and easy had no problems More

by SAVINA518
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans, Clay O'Dell
Report | Print
Mar 29, 2023 -

Bates Nissan responded

Here at Bates Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Trey and Clay, and it was a pleasure having you at the dealership. We appreciate your review!

Mar 30, 2023 -

Bates Nissan responded

Savina518, we are so happy to read such a great review about Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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