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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.5
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

March 27, 2023

I really like the video of the service technician inspecting the truck and making comments. Marshall quickly gave me quotes on replacing my worn out tires. More

by ROBRIEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Mar 28, 2023 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

Mar 29, 2023 -

Bates Nissan responded

Robrien1, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 24, 2023

When I go there to get my Nissan truck serviced always do a good job. I bought my new car salesman. Everybody was helpful, easy no high-pressure and a good price. More

by Mebold4122
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Marshall Egson
Report | Print
Mar 27, 2023 -

Bates Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Bates Nissan are glad to have you as a customer.

Mar 28, 2023 -

Bates Nissan responded

Mebold4122, we are so happy to read such a great review about Bates Nissan, Inc.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 22, 2023

Great experience ! !! Marshall and Tyler are always awesome !!! Marshall keeps me updated whenever I'm there why my vehicle is being worked on. More

by Yyoungb09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Mar 23, 2023 -

Bates Nissan responded

We are very happy to hear that Marshall and Tyler provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Mar 24, 2023 -

Bates Nissan responded

Yyoungb09, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

March 22, 2023

Excellent customer service. Very helpful and informative. The video they send you to show you the car inspection is pretty neat. Thank you for the great service. More

by ngispanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Mar 22, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 22, 2023

Mike and his techs were a polite, friendly bunch that performed their jobs well. Thanks fellas. More

by Buddy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Report | Print
Mar 22, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

March 22, 2023

I appreciated them not trying to up sell me services I didn't need. I would like to see the drop off experience updated. We just moved here from Tennessee. There we would pull inside to meet with our S More

by pyattg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Mar 22, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Mar 23, 2023 -

Bates Nissan responded

Pyattg, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 21, 2023

Austin Miller was very professional and he provided excellent service; keeping us informed on the status of our vehicle. More

by gpeggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Mar 22, 2023 -

Bates Nissan responded

Thank you so much for your excellent review! We are so glad that Austin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

Mar 23, 2023 -

Bates Nissan responded

Gpeggins, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc.. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 20, 2023

Easy to get an appointment quick service I really like the video they send, and when they change the oil they don’t leave sloppy mess is under the hood very important to me More

by Mebold4122
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Mar 21, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

Mar 22, 2023 -

Bates Nissan responded

Mebold4122, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bates Nissan, Inc.!

March 20, 2023

The staff was very knowledgeable and courteous . I didn’t feel pressured into making a purchase. More

by bullshirt1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Tremayne "Trey" Evans, Austin Miller, Ben Amos
Report | Print
Mar 20, 2023 -

Bates Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

March 17, 2023

I like to hear and see inspection result from technician. Still need to speed up time. More

by NEWBASIC22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Mar 19, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

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