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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.5
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

March 15, 2023

Efficient, professional, communicative, and everything all in one. Trustworthy to fix my vehicle and awesome customer service! Will recommend to everyone and will be back for other services. More

by ROBERTJASONP1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Austin Miller
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Mar 16, 2023 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

Mar 17, 2023 -

Bates Nissan responded

Hi Robertjasonp1911, thank you so much for your positive comments about Bates Nissan, Inc.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 14, 2023

Very attentive staff that kept me informed and comfortable as I waited for my vehicle. Thorough job and detailed explanations! Thank you! More

by Floculp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Mar 15, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

March 14, 2023

Mike R is an outstanding agent he know his job very good. He help me with the problem without a hassle. More

by rzag880013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask
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Mar 15, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 14, 2023

My service advisor was very professional and guided / advise me in regards to correcting a broken part with my 2022 Altima. More

by STANLEY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Austin Miller
Report | Print
Mar 15, 2023 -

Bates Nissan responded

Thank you, Stanley, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 09, 2023

checked in right away with Alex. Explained the process. Loved the video and information regarding my car. Explained why my battery was replaced. Employee’s are very friendly. Tha More

by Ewilliams72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Mar 12, 2023 -

Bates Nissan responded

Hi Ewilliams72, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 08, 2023

This is a great dealership and is being run like family. Austin Miller my Service Advisor is an amazing person. His customer skills services are amazing. He is very professional and knowledgeable about his More

by VSOTOIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Technician that conducted the work on my car., Austin Miller
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Mar 08, 2023 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

March 07, 2023

Excellent customer service and support. I was served with all my need and more. I even got a video of tech performing the inspection and showed me exactly what was needed. Thanks everyone @ More

by JAVIER-BENITEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Mar 08, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

March 06, 2023

Great customer service Trey was awesome and everyone in the dealership was super helpful. Thank you all!!! More

by edwardcook321
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans, Alexis "Rain" Barcinas
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Mar 06, 2023 -

Bates Nissan responded

Edward, Thank you for your very kind review. Trey and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

March 03, 2023

Slow in communicating with customers. Scheduling is inaccurate and needs list of work. Appointments are made just to drop off a set of keys. That is not communicated. More

by Ljame837
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department manager William , Nathaniel "Nate" Murphree
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Mar 06, 2023 -

Bates Nissan responded

Hi Ljame837, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (254) 699-7181and ask for Wendell at your earliest convenience and we will do our best to resolve this with you.

March 03, 2023

Great friendly staff. Fantastic service. Perfect experience. Went in originally for test drive and bought it the same day. 0% financing. Can't be beat. More

by mickeyr333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Mark Williams, Tremayne "Trey" Evans, Clay O'Dell, Kevin Perez, Jeremiah Phillips, Devin Williams Wilson, Alexis "Rain" Barcinas, Clayton "Clay" Beaird
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Mar 04, 2023 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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