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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.5
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

February 16, 2023

I love the service that I receive at Bates Nissan! Clay O’Dell has definitely went above and beyond in making my decision to drive another Nissan extremely easy for me! More

by MKING1995
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tremayne "Trey" Evans, Clay O'Dell, Kevin Perez, Austin Miller
Report | Print
Feb 17, 2023 -

Bates Nissan responded

It's fantastic to hear that Clay and the team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bates Nissan!

Feb 18, 2023 -

Bates Nissan responded

Hi Mking1995, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 15, 2023

I am really impressed with the service as I am new to Killeen (from Austin) use to a larger NISSAN dealership. I like to extra services provided and the staff are polite and professional. I like being More

by VEELEAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Feb 15, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marshall, Tyler, and our team were able to meet your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

Feb 16, 2023 -

VEELEAH responded

Thank you for great Customer Service assistance.

February 15, 2023

The customer service provided by Nate in the service dept was second to none. He kept me informed about what was going on with my son’s car and he was very professional. He went above and beyond to ensure th More

by Dtown68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
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Feb 15, 2023 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear Nate and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 15, 2023

My experience with this organization has been positive, they are very professional, courteous and knowledgeable. More

by dominicanjcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Feb 15, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad Nate and our team were able to help, and we hope to see you again!

February 13, 2023

Mark is great and honest, didn’t take me all day to go through the process, I liked that, my time is valuable and limited, thanks More

by renesept_rene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Williams
Report | Print
Feb 13, 2023 -

Bates Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Mark could make this a top-notch experience. We hope you enjoy your new vehicle, Rene, and we look forward to continuing to serve you in the future!

February 11, 2023

The people were very helpful and kind with me show how to use the car More

by Daisey Rivera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Devin Williams Wilson, Joshua "Josh" Snyder
Report | Print
Feb 13, 2023 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Daisey, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

Feb 13, 2023 -

Daisey Rivera responded

No thank you for all your help I appreciate everything they did for me

February 09, 2023

He did a great job checking my car and explain it the stuff needed to replace thoroughly I would recommend Nissan Bates to everyone I know. More

by Maylinerohr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Feb 09, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, Marshall, and our team looks forward to having you as a valued customer for many years to come!

February 06, 2023

Good job! I would recommend this service center, and I will return again for my vehicle service routine. More

by Jhun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Feb 07, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Austin and our team, and we look forward to working with you again.

February 06, 2023

The customer service and service department are great. I enjoyed the video of the service being performed on my vehicle. This new feature is really great. I have been a loyal customer to Bates Nissan fo More

by JOHNNYMTAYLOR14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Kevin Perez
Report | Print
Feb 07, 2023 -

Bates Nissan responded

Johnny, Thank you so much for your excellent review! We are so glad that Kevin and Tyler had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bates Nissan to be a positive one. Please don't hesitate to reach out if you need anything else.

February 06, 2023

Great experience with both purchases. Would definitely recommend to anyone that is looking for a good deal More

by ksedmond91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Nash, Jeremiah Phillips
Report | Print
Feb 07, 2023 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. Andre and Jeremiah work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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