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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.5
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

February 03, 2023

I would recommend this service center, however, when I entered the building and observed several people on their phones with no greeting it was not a welcoming experience. Finally, Marshall, one of the em More

by khart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Williams Wilson, Austin Miller, Marshall Egson
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Feb 05, 2023 -

Bates Nissan responded

Hi Khart, we can assure you that we do not find this type of behavior acceptable, and we will be addressing the situation you have described. I assure you this is not our standard practice and regret to hear that you experienced this. We appreciate you bringing this experience to our attention. If you are willing, please contact me at (254) 699-7181 and ask for Paige so I can work towards a resolution. I look forward to hearing from you.

February 03, 2023

Excellent Service, direct and updated on recommendations through completion. Marshall called and informed me when the vehicle would be ready More

by RICKY.DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Feb 05, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

February 02, 2023

Bate’s Nissan always treats me like family and understands my needs when it comes to my vehicle, they have earned a loyal customer! More

by JULIO.NMN.GONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Feb 02, 2023 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Julio, and don't hesitate to let us know if we can be of further assistance.

January 31, 2023

Clean, comfortable shopping, not pushy when purchasing, heard me when I explained what I was looking for. Overall a fun and exciting experience for my husband and I! Plus snacks were provided for my pregna More

by csnow1222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin, and shortest guy I don't remember his name., Andre Nash, Jeremiah Phillips
Report | Print
Feb 01, 2023 -

Bates Nissan responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

January 30, 2023

The people are always so sweet and have the best recommendations. Love Mr.Barbour super chill and down to earth More

by darieam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Barbour , Tyler Linderman, Marshall Egson
Report | Print
Jan 31, 2023 -

Bates Nissan responded

Thank you for choosing Bates Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 30, 2023

First experience with Bates service department. As a walk-in I wasn’t sure what to expect, but everyone was great. systems check & battery replacement was completed within an hour! Excellent experi More

by Jeej101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 31, 2023 -

Bates Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

January 27, 2023

I always have great service with Nissan dealership! ! Very polite workers and always attentive and aware. More

by SHAMAR22482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Marshall Egson
Report | Print
Jan 29, 2023 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

Jan 30, 2023 -

Bates Nissan responded

Shamar22482, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Jan 30, 2023 -

Bates Nissan responded

Shamar22482, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 27, 2023

I bought my Versa at Bates. From then on the service has been good and fast. The people are friendly and knowledgeable. I will keep coming back. More

by mryan1349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 29, 2023 -

Bates Nissan responded

Mryan, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 30, 2023 -

Bates Nissan responded

Hi Mryan1349, thank you for taking the time to leave a review for us at Bates Nissan, Inc.. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 27, 2023

Great service the video while the technician is performing the service is a plus. Friendly staff an awesome facilities. Always keep coming back. More

by LSUEPPEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 27, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 27, 2023

Amazing. So nice and got the job done! I love that they are honest and didn't try to scam me like another establishment did for same oroblem More

by laurencar1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 29, 2023 -

Bates Nissan responded

Lauren, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Jan 30, 2023 -

Bates Nissan responded

Laurencar1978, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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