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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.6
1,356 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,356 reviews

January 06, 2024

Just an okay experience. I was told you don’t need an appointment, took my car in and was told they couldn’t do it that day for several hours tried to make an appointment th More

by RABENA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
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Jan 16, 2024 -

Bates Nissan responded

Thank you for taking the time to leave your genuine feedback. We're always looking for ways to improve and will use your comments to do so moving forward. We thank you for your long standing loyalty of 7 years. As a valued customer I have updated your MyNissan Rewards account. Currently where there is a promotion where you buy three oil changes and your fourth oil change will be free. I have added your most recent oil change to this program. As of now you have two oil changes towards your fourth oil change being free and I have added $21.99 in service rewards and $100 towards a new vehicle purchase.

January 05, 2024

My car was vacuum as promised. The oil sticker on the windshield was not changed. The A/C and heat was on at the same time. Apparently no one inspected the vehicle. More

by angnelson.an
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marshall Egson
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Angnelson.an, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 05, 2024

We bought 2 cars from them back to back it was fast and easy!!! THANKSBates!#Divina More

by TYLER_SUTTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Divina, Kevin Perez
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Jan 16, 2024 -

Bates Nissan responded

Hi Tyler_sutton, thank you so much for your positive comments about Bates Nissan, Inc.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 04, 2024

Everyone in the service department is professional and courteous at all times. I regularly have my car serviced here and it is the same excellent service every time. Austin's professionalism is superb. More

by Craigblair79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
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Jan 16, 2024 -

Bates Nissan responded

Hi Craigblair79, thank you for taking the time to leave a review for us at Bates Nissan, Inc.. We're happy we could meet your expectations and are glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 03, 2024

Great Agent know his very great ! He told me everything I needed to about the car repair. More

by rzag880013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Rzag880013, we're happy you found our staff to be so supportive during your experience here at Bates Nissan, Inc.. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 29, 2023

Very Nice People, they treat you right. Austin really helped me understand different things about my car. More

by Feliciamartin2047@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Dec 30, 2023 -

Bates Nissan responded

Thank you, Felicia, for your kind words for Austin and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

December 29, 2023

I really enjoyed this dealership! Tyler communicate very well with me keeping me updated with my vehicle and if any changes was going to be made which I really appreciate !! Thank! More

by Donald.green89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
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Dec 30, 2023 -

Bates Nissan responded

Donald, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tyler met your expectations. Thank you for choosing Bates Nissan, we look forward to having you as a valued customer for many years to come!

December 28, 2023

Custom service was great. He was very professional and is very knowledgeable answered all questions I had. More

by JOHNNYMTAYLOR14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Dec 30, 2023 -

Bates Nissan responded

Thanks, Johnny, for sharing about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

December 27, 2023

So easy to work with and no pressure at all. Would definitely go back again! More

by Laura W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DIVINA MATA was actually our sales person. She was amazing and I would recommend her anyone. She was very friendly and put no pressure on us at all. , Clay O'Dell
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Dec 28, 2023 -

Bates Nissan responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Bates Nissan are glad to have you as a customer.

December 26, 2023

Loved working with Josh Snyder. Love my new SUV. I always come back to Bates Nissan for all my vehicles. More

by LISAb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua "Josh" Snyder
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Dec 28, 2023 -

Bates Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well with Josh. Congratulations on your new SUV. We truly appreciate your feedback!

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