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Bates Nissan

Killeen, TX

Overview
Reviews
Vehicles
4.5
1,358 Reviews
At Bates Nissan, we constantly strive to make customer satisfaction our primary goal. This is evident from our completely Nissan Certified sales staff, to our fully trained and Certified Parts and Service Departments. Thanks again for shopping Bates Nissan, where “We Treat You Like Family”!
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5501 E Central Texas Expressway

Killeen, TX

76543

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Showing 1,358 reviews

January 05, 2023

great service, was great to get a video of the vehicle inspection! Appointment was available the next day great to get quick service More

by Sassee
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mark Williams, Austin Miller, Marshall Egson
Report | Print
Jan 06, 2023 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

January 03, 2023

Had a great safe fun experience. A well knowledgeable staff who knows how to treat a customer right. More

by k_dog338800
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Perez, Clayton "Clay" Beaird
Report | Print
Jan 04, 2023 -

Bates Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jan 05, 2023 -

Bates Nissan responded

Hi K_dog338800, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 30, 2022

True professional staff, always making sure the customer is being well taken care of, video of service is outstanding. More

by Ochoa_alfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 02, 2023 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

Jan 03, 2023 -

Bates Nissan responded

Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 29, 2022

End of shift for service advisor I was working with and seemed my truck was in limbo. Another advisor helped out and my battery threw a code. They thought they had a battery but 30 minutes later found out More

by rnmill01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller, Marshall Egson
Report | Print
Dec 30, 2022 -

Bates Nissan responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. IIf you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 28, 2022

The service was very excellent and very informative, the service man was very patient and professional about his job. He made our time at Nissan very good by explaining how our car would be in the shop for More

by amygarcia25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilma Acosta, Kevin Adams, Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Ben Amos, Joshua "Josh" Snyder, Marshall Egson
Report | Print
Dec 28, 2022 -

Bates Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bates Nissan!

December 23, 2022

Excellent service. Did have an appointment and they took care of me. Thanks a lot. More

by Dee15jay15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Dec 27, 2022 -

Bates Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Dec 27, 2022 -

Bates Nissan responded

Hi Dee15jay15, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2022

GREAT EXPERIENCE WITH KNOWLEDGABLE, FRIENDLY SALES STAFF. ENJOYED THE ENTIRE PROCESS, LEFT KNOWING ALL THE FEATURES OF MY NEW AUTOMOBILE. More

by philip.marley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alexis "Rain" Barcinas, Clayton "Clay" Beaird
Report | Print
Dec 24, 2022 -

Bates Nissan responded

Hi Philip.marley, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 21, 2022

Fantastic customer service that was welcoming and caring from the start. I also believe the mechanics did a Great Job with the oil change. I enjoyed the inspection video that let me know that my car was car More

by Sheilabland22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Dec 22, 2022 -

Bates Nissan responded

Thank you, Sheila! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

December 20, 2022

Best dealership in the area. Fast service! Great job! Super friendly! Great prices as well. More

by Kelly.s.williams88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Austin Miller, Alexis "Rain" Barcinas, Marshall Egson
Report | Print
Dec 21, 2022 -

Bates Nissan responded

Kelly.s.williams88, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bates Nissan, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2022

Everyone was knowledgable, helpful, friendly and went over and above to make my experience and car purchase valuable. More

by dawn.snyder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay O'Dell
Report | Print
Dec 20, 2022 -

Bates Nissan responded

Thanks, Dawn, for your feedback on your recent visit to Bates Nissan. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

Dec 21, 2022 -

Bates Nissan responded

Hi Dawn.snyder, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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